Kern River Automotive


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

414 Reviews

98% Would Recommend
Latest Review 13 days ago
Ronald T. on 09/12/2017
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Ronald said he was happy with his service.
Vehicle: Nissan Quest
Category: Service
Service Date: 09/07/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Amber S. on 08/30/2017
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Amber said the staff helped her out. They got her in quick and they did their job.
Vehicle: Ford Ranger
Category: Service
Service Date: 08/18/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Bob B. on 08/30/2017
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Bob said he would recommend this business.
Vehicle: Volkswagen EuroVan
Category: Service
Service Date: 08/29/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Wayne C. on 08/25/2017
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"Frank"
In a time when people are always out to cheat somebody it's refreshing to have someone like Frank to remind us that there's still good people out there. He's more than fair and a dam good mechanic. I won't go anywhere else.
Vehicle: Toyota Tundra
Service Date: 08/24/2017
Review Created: 08/25/2017 08:25 PM
Robert S. on 08/21/2017
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"Excellent service!"
I won't go anywhere else!
Vehicle: Honda Accord Cpe
Service Date: 08/18/2017
Review Created: 08/21/2017 08:21 PM
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/25/2017

Always a pleasure serving your automotive needs.

Frank R. Villafranca JR
Sarah M. on 08/21/2017
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Sarah said she had a good experience at this business.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 08/16/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
Bob G. on 08/11/2017
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Bob said he got good service at a good price.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/01/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/17/2017

Thank you, it was our pleasure doing business with you and we are looking forward to seeing you again.

Frank R. Villafranca JR
Pat P. on 08/04/2017
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Pat said they were very up-front. He pulls in and tells them what he wants done and then he leaves. Frank knows him. He doesn't chat or anything, he just leaves.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 07/12/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Matt P. on 07/29/2017
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Matt said this business has really great service and quality. He made a big purchase so there was a little bit of a wait.
Vehicle: Honda CR-V
Category: Service
Service Date: 07/14/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/25/2017

We appreciate your business and apologize for any wait time. We strive to achieve fast service, which sometimes is unavoidable.

Frank R. Villafranca JR
Bronson S. on 07/26/2017
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Bronson said the business quoted him a price but when he picked up his vehicle, the cost was higher. He said he does not see a reason for a quote if they are going to charge him extra.
Vehicle: Jeep Patriot
Category: Service
Service Date: 07/24/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Roxine D. on 07/20/2017
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Roxine said she would recommend the business for service.
Vehicle: Ford Tempo
Category: Service
Service Date: 07/18/2017
Review Created: 07/20/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/08/2017

Roxine,

Thank you for bringing your Tempo in for tires. We are very pleased to have been able to get you back on the road. 

Frank R. Villafranca JR
Kindra R. on 07/17/2017
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Kindra said the service was great. Everyone was nice, friendly and on top of it. The girl in the office was nice and conversed with her. The employees let her know the check engine light was on and needed to be fixed soon.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 07/14/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/08/2017

Kindra,

Thank you for trusting us with your tire replacement and engine light diagnosis. We truly appreciate your business. 

Frank R. Villafranca JR
Andrew H. on 07/11/2017
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Andrew said he had no problems with this business. He was in and out.
Vehicle: GMC Sonoma
Category: Service
Service Date: 07/05/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/08/2017

Andrew,

Thank you for bringing your Sonoma in for diagnosis. We look forward to working with you again. 

Frank R. Villafranca JR
Bob B. on 06/27/2017
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Bob said they did a good job.
Vehicle: Volkswagen EuroVan
Category: Service
Service Date: 06/23/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Jim L. on 06/27/2017
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Spoke with Ann. She said she has been doing business with Frank for about 5 years. He always treats them well. They trust him as a good business man and a good mechanic. She stated she feels very comfortable with them.
Vehicle: Kia Forte
Category: Service
Service Date: 06/09/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/28/2017

Jim and Ann,

Always a please to provide you with all your automotive needs. Your valued loyalty is truly appreciated. 

Frank R. Villafranca JR
Lanny B. on 06/20/2017
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Lanny said he had no issues and the service was good. He appreciated the care given to his vehicle.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/21/2017

Lanny,

It was a pleasure to meet you. We are very thankful you entrusted us to perform the front end work on your Silverado. If, at any time, you find yourself in need of automotive services please feel free to call us or stop on by. 

Frank R. Villafranca JR
Elaine R. on 06/15/2017
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"Consistancy"
Always up front, on time and great service.
Vehicle: Chevrolet Silverado
Service Date: 06/14/2017
Review Created: 06/15/2017 07:56 AM
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/15/2017

Elaine,

Thank you so very much for your many years of loyalty. We are so glad to be your personal service provider of the years. 

Frank R. Villafranca JR
Chris R. on 06/10/2017
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Chris said this business provided her with good service.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 06/08/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/12/2017

Chris,

So glad to have been able to get your A/C all ready for the hot summer months. Thank you for your many years of continued support. 

Frank R. Villafranca JR
Janice C. on 06/10/2017
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Janice said she trusts this business.
Vehicle: Buick Rendezvous
Category: Service
Service Date: 06/08/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/12/2017

Janice,
Thank you for bringing you vehicles to us over the years. We are pleased to provide you with all your automotive servies. 

Frank R. Villafranca JR
Jason R. on 06/09/2017
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Jason said this business provided good service.
Vehicle: Ford Expedition
Category: Service
Service Date: 06/07/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/12/2017

Jason,
Thank you for your continued support with your vehicles over the years. Glad we were able to get your Oil Pressure Switch replaced and working properly again. 

Frank R. Villafranca JR
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