Kern River Automotive


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

408 Reviews

98% Would Recommend
Latest Review 2 days ago
Robert S. on 08/21/2017
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"Excellent service!"
I won't go anywhere else!
Vehicle: Honda Accord Cpe
Service Date: 08/18/2017
Review Created: 08/21/2017 08:21 PM
Bob G. on 08/11/2017
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Bob said he got good service at a good price.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/01/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/17/2017

Thank you, it was our pleasure doing business with you and we are looking forward to seeing you again.

Frank R. Villafranca JR
Matt P. on 07/29/2017
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Matt said this business has really great service and quality. He made a big purchase so there was a little bit of a wait.
Vehicle: Honda CR-V
Category: Service
Service Date: 07/14/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
Bronson S. on 07/26/2017
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Bronson said the business quoted him a price but when he picked up his vehicle, the cost was higher. He said he does not see a reason for a quote if they are going to charge him extra.
Vehicle: Jeep Patriot
Category: Service
Service Date: 07/24/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Roxine D. on 07/20/2017
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Roxine said she would recommend the business for service.
Vehicle: Ford Tempo
Category: Service
Service Date: 07/18/2017
Review Created: 07/20/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/08/2017

Roxine,

Thank you for bringing your Tempo in for tires. We are very pleased to have been able to get you back on the road. 

Frank R. Villafranca JR
Kindra R. on 07/17/2017
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Kindra said the service was great. Everyone was nice, friendly and on top of it. The girl in the office was nice and conversed with her. The employees let her know the check engine light was on and needed to be fixed soon.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 07/14/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/08/2017

Kindra,

Thank you for trusting us with your tire replacement and engine light diagnosis. We truly appreciate your business. 

Frank R. Villafranca JR
Andrew H. on 07/11/2017
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Andrew said he had no problems with this business. He was in and out.
Vehicle: GMC Sonoma
Category: Service
Service Date: 07/05/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 08/08/2017

Andrew,

Thank you for bringing your Sonoma in for diagnosis. We look forward to working with you again. 

Frank R. Villafranca JR
Bob B. on 06/27/2017
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Bob said they did a good job.
Vehicle: Volkswagen EuroVan
Category: Service
Service Date: 06/23/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Jim L. on 06/27/2017
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Spoke with Ann. She said she has been doing business with Frank for about 5 years. He always treats them well. They trust him as a good business man and a good mechanic. She stated she feels very comfortable with them.
Vehicle: Kia Forte
Category: Service
Service Date: 06/09/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/28/2017

Jim and Ann,

Always a please to provide you with all your automotive needs. Your valued loyalty is truly appreciated. 

Frank R. Villafranca JR
Lanny B. on 06/20/2017
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Lanny said he had no issues and the service was good. He appreciated the care given to his vehicle.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/21/2017

Lanny,

It was a pleasure to meet you. We are very thankful you entrusted us to perform the front end work on your Silverado. If, at any time, you find yourself in need of automotive services please feel free to call us or stop on by. 

Frank R. Villafranca JR
Elaine R. on 06/15/2017
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"Consistancy"
Always up front, on time and great service.
Vehicle: Chevrolet Silverado
Service Date: 06/14/2017
Review Created: 06/15/2017 07:56 AM
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/15/2017

Elaine,

Thank you so very much for your many years of loyalty. We are so glad to be your personal service provider of the years. 

Frank R. Villafranca JR
Chris R. on 06/10/2017
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Chris said this business provided her with good service.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 06/08/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/12/2017

Chris,

So glad to have been able to get your A/C all ready for the hot summer months. Thank you for your many years of continued support. 

Frank R. Villafranca JR
Janice C. on 06/10/2017
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Janice said she trusts this business.
Vehicle: Buick Rendezvous
Category: Service
Service Date: 06/08/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/12/2017

Janice,
Thank you for bringing you vehicles to us over the years. We are pleased to provide you with all your automotive servies. 

Frank R. Villafranca JR
Jason R. on 06/09/2017
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Jason said this business provided good service.
Vehicle: Ford Expedition
Category: Service
Service Date: 06/07/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/12/2017

Jason,
Thank you for your continued support with your vehicles over the years. Glad we were able to get your Oil Pressure Switch replaced and working properly again. 

Frank R. Villafranca JR
Penny H. on 06/09/2017
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Penny said this business is the best in the area. She has been visiting them for the past 4 to 5 years. They are always very helpful. They were honest and she highly recommends them for service.
Vehicle: Mitsubishi Mirage
Category: Service
Service Date: 06/06/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/12/2017

Penny,
Thank you for your many years of continued business. It is always a pleasure to provide you with excellant automotive services. We are always here if you need us. 

Frank R. Villafranca JR
Sarah M. on 06/07/2017
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Sarah said she would recommend the business.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 06/02/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/12/2017

Sarah,
It was a pleasure to meet you and to make sure your brakes were working properly and safley. We look forward to seeing you again. 

Frank R. Villafranca JR
Kathy T. on 05/31/2017
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Kathy said the business knew her dilemma and stopped what they were doing and got her vehicle fixed. They did a fantastic job. She appreciates them for being there.
Vehicle: Dodge Pickup
Category: Service
Service Date: 05/26/2017
Review Created: 05/31/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/05/2017

Kathy,

Thank you for bringing your Dodge pickup in. I am so glad we were able to get your water pump replaced and have you back on the road. Thank you for your continued support over the years with all your automotive needs.

Frank R. Villafranca JR
Greg H. on 05/31/2017
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Greg said this business did a great job. They got his vehicle completed right away.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/18/2017
Review Created: 05/31/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/05/2017

Greg,

Thank you for bringing in your Ford pick up for an alignment. We hope to see you again for all your service needs!!

Frank R. Villafranca JR
Betty H. on 05/30/2017
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Betty said this business was patient and they took her in right away. They explained the work.
Vehicle: Honda Accord
Category: Service
Service Date: 05/01/2017
Review Created: 05/30/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 06/05/2017

Betty,

Thank you for bringing your Honda in for the A/C service. We are so glad to have been of service for your cooling needs. 

Frank R. Villafranca JR
Jody G. on 05/23/2017
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Jody said this business fixed his window quickly. They let him know how much it was going to be and they did not go over. He was happy.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 05/01/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner at Kern River Automotive responded on 05/24/2017

Jody,

It was a pleasure to meet you and to get your window fix. 

Frank R. Villafranca JR
Displaying Review 1 - 20 of 408 in total