Our business is taking care of your vehicle, whether it is in need of engine repair or maintenance and minor repairs, we have you covered. Our business is taking care of your vehicle, whether it is in need of engine repair or maintenance and minor repairs, we have you covered.
Verified CustomerI'm very sorry you feel you were mislead but we called BEFORE any work was done. It's our policy to do a courtesy inspection on your vehicle every time we see it, just so you know everything is OK. Also, I understand your frustration but I can't understand why you are so upset when we called to explain before anything was done. Parts are mislabled, defective, misquoted at times and I do apologize.
Dropped car off for a diagnostic test & was confirmed that the TCM needed to be replaced. I was also given three other suggestions to update my vehicle totaling $1,750. Just wanted TCM and Solenoid replaced and agreed to a new quote from Justin. Received a call approximately two hours later that the part supplier had misquoted the TCM and it was close to double the original quote. Not happy with receiving this information after agreeing to quote. Justin offered $100 off but that wasn't close to the dramatically increased quote. I explained to him that Kirby's should go back to the part supplier to recitfy their mistake. Justin then explained that the revised quoted submitted was actually at cost from the part supplier and they were not taking a mark up. Decided that I would no get the car repaired at Kirby's since I had lost any trust in how they handle their business.
Very disappointing and frustrated!!!