ReScore Reviews™ (4)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review about 20 hours ago
Verified Customer on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent service and great customer interaction.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 08/22/2017 11:29 AM
Grant R., Service Manager at Kocourek Hyundai responded on 08/23/2017

Thank you for choosing Koocurek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Roger K. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people in the service department."
As I said, you do a great job for me.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/22/2017 08:06 AM
Grant R., Service Manager at Kocourek Hyundai responded on 08/22/2017

Roger, thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Verified Customer on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Continuously great service every time I've come in for maitence on my vehicle.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/21/2017 06:39 AM
Grant R., Service Manager at Kocourek Hyundai responded on 08/21/2017

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Shelley H. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people"
good service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 11:23 AM
Grant R., Service Manager at Kocourek Hyundai responded on 08/18/2017

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Douglas K. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean friendly and helpful"
they did what they should have done.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 12:44 PM
Grant R., Service Manager at Kocourek Hyundai responded on 08/18/2017

It was great having you and your Santa Fe in for service!

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Mark P. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean,friendly,location"
Great
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/15/2017 04:59 PM
Grant R., Service Manager at Kocourek Hyundai responded on 08/16/2017

It was great having you and your Santa Fe in for service. It was our pleasure having you here!

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
JONNEE B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chen Lor"
Exceptional customer service skills.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 01:45 PM
Grant R., Service Manager at Kocourek Hyundai responded on 08/16/2017

Thank you for the 5 star review! It was great having you in for service.

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Jodi W. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Five stars!!"
Friendly and honest. Time they gave me was the actual time!!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 05:30 PM
Grant R., Service Manager at Kocourek Hyundai responded on 08/11/2017

Thank you for the 5 star rating! We strive to provide the best service possible with honest time frames.

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
RAY H. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied"
Chen did a nice job - very personable, informative and professional.
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/09/2017 12:03 PM
Grant R., Service Manager at Kocourek Hyundai responded on 08/10/2017

It was our pleasure having you and your Azera in for service!

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Todd W. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent as they always have been for me"
Always great customer service.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/09/2017 11:48 AM
Grant R., Service Manager at Kocourek Hyundai responded on 08/10/2017

Todd, thank you for stopping in! It was great to have you here for service

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
BENJAMIN Z. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Yes
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/09/2017 11:28 AM
Grant R., Service Manager at Kocourek Hyundai responded on 08/10/2017

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Eric M. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional"
Always happy with the service department at Kocourek.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/06/2017 12:23 PM
Grant R., Service Manager at Kocourek Hyundai responded on 08/07/2017

It was wonderful having you and your Sonata in last week! Thank you for choosing Kocourek Hyundai

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Jeffrey K. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I appreciate the consise explanation of the service that is going to be done "
I always receive excellent service in a very timely manner.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/05/2017 10:11 PM
Grant R., Service Manager at Kocourek Hyundai responded on 08/07/2017

Thank you for the 5 star rating! It was great having you in last week with your Sonata

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Verified Customer on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy "
Absolutely
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/04/2017 12:03 PM
Grant R., Service Manager at Kocourek Hyundai responded on 08/04/2017

Thank you for the wonderful review it was fantastic having you here for service!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Verified Customer on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/26/2017
Service Type: Maintenance
Review Created: 08/01/2017 03:38 PM
Grant R., Service Manager at Kocourek Hyundai responded on 08/02/2017

Thank you for choosing Kocourek Hyundai for your vehicle needs!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Verified Customer on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
Very pleasant experience. I was greeted in a very professional and friendly manner. The work was done quickly and correctly. I recommend Kocourek Hyundai to anybody looking for a new car or service on their current vehicle.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 08/01/2017 09:34 AM
Grant R., Service Manager at Kocourek Hyundai responded on 08/01/2017

Thank you for the wonderful review and referrals! We truly appreciate you choosing Kocourek Hyundai for your vehicle needs!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Zach D. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hhhhh"
Hhhhhh
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/25/2017
Service Type: Repair
Review Created: 07/31/2017 05:59 PM
Grant R., Service Manager at Kocourek Hyundai responded on 08/01/2017

Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Kelly K. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
good service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 07/31/2017 10:13 AM
Grant R., Service Manager at Kocourek Hyundai responded on 07/31/2017

It was wonderful having you and your Santa Fe in for service. Thank you for choosing Kocourek Hyundai!

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Verified Customer on 07/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service"
Overall I have usually received excellent service. This last time, however, the mechanic left quite a few dirty/greasy marks on the interior of the vehicle which I needed to clean. Everyone is very friendly, knowledgeable and thorough. I always feel that my vehicle is in good hands. Chen, the service advisor, is especially great.
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 07/21/2017
Service Type: Maintenance
Review Created: 07/27/2017 08:17 PM
Grant R., Service Manager at Kocourek Hyundai responded on 07/28/2017

I greatly apologize that we left your vehicle's interior dirty. We take great lengths to stop this from happening with the plastic we put on the seat before repairs. Rest assured we will make it right with a complete interior and exterior detail at anytime that works best for you.

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
Carly J. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent experience!"
Neil and Greg were fantastic to work with when purchasing my new car. I LOVE IT! Warranty packages are crazy awesome. I appreciated working with these two, they're smart and funny and I'd recommend them to my family and friends. Thanks for a great experience.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/25/2017 01:11 PM
Grant R., Service Manager at Kocourek Hyundai responded on 07/25/2017

It's wonderful that you enjoyed your purchase experience. A lifetime warranty is fantastic on a new Hyundai!

Thank you,

Grant Rainville
Service Manager
Kocourek Imports
715-359-5583
grainville@kocourekauto.com
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