82% Would Recommend
Latest Review 9 days ago
Nicholas I. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful service personnel"
Finished work in a timely manner and ahead of planned schedule.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 01:34 PM
Carrol M. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was great"
They worked around my schedule and were very pleasant.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 07:59 PM
Lisa M. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very helpful and nice"
Yes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/08/2017 02:25 PM
Verified Customer on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regular maintenance"
Great service!
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/05/2017 12:50 AM
Verified Customer on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"???"
Good service, timely, friendly staff
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/04/2017 10:50 AM
Alfreda H. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people (workers)"
Yes
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 07/31/2017 10:25 PM
Verified Customer on 07/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Like being home"
Efficiency and personnel aloha
Vehicle: 2011 Hyundai Accent
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/28/2017 01:34 PM
SherryAnn I. at Kona Hyundai responded on 07/31/2017

ALoha 

Sorry about your recent visit where we missed that light issue.  I do apologize and if you have any questions you can call or email me at 
808-5274 ext 216
siona@bigislandmotors.com

Mahalo, 
Sherry

Verified Customer on 07/27/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor communication poor service"
Actually looking at different car bc of the poor service
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 07/24/2017
Service Type: Repair
Review Created: 07/27/2017 11:05 AM
SherryAnn I. at Kona Hyundai responded on 07/27/2017

Sorry you feel this way about our service.  We didnt have any loaners available that day thats why we tried to accomodate you with a rental, which was covered by Hyundai at Enerprise. If you have any questions please feel free to cemail me at siona@bigislandmotors.com

Mahalo, 
Sherry

Betty M. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time"
Timely
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 07/21/2017
Service Type: Repair
Review Created: 07/25/2017 11:29 AM
Verified Customer on 07/22/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"The place is great except for the girls up front"
Girls at the front should be more observeing and let the clients know when their car is done. Your previous staff was very good on that.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/22/2017 05:54 PM
SherryAnn I. at Kona Hyundai responded on 07/27/2017

Aloha 
I would like to speak with you if possible regarding your most recent review about our service dept. 

my email is siona@bigislandmotors.com or 808-329-5274 ext 216

Mahalo, 
Sherry Iona
Kona Hyundai 
Service Manager

M. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
Friendly staff who review the results of service and explain really well.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/20/2017 12:12 PM
Adele B. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Could not be more satisfied
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 06/30/2017
Service Type: Repair
Review Created: 07/14/2017 10:00 PM
Jennie A. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I'm satisfied with your service dept.."
great
Vehicle: 2005 Hyundai Tucson
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/14/2017 05:07 PM
Verified Customer on 07/11/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Oil change"
Had appointment but still took them about 2 hours to do a 20 minute job
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/07/2017
Service Type: Maintenance
Review Created: 07/11/2017 07:36 PM
SherryAnn I. at Kona Hyundai responded on 07/14/2017

Thank you for taking the time to complete our survey. My name is Sherry Iona and I am the Service Manager and sure would like to speak with you about your recent visit. Please feel free to contact me at 808-329-3774 ext 216 or by email at siona@bigislandmotors.com

mahalo, 
Sherry Iona
Kona Hyundai 

Gerard V. on 07/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"This was not the Kona Hyundai. It was the HILO HYUNDAI DEALERSHIP"
They are friendly, helpful, efficient and go out of their way to help us.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/30/2017
Service Type: Maintenance
Review Created: 07/04/2017 07:50 PM
SherryAnn I. at Kona Hyundai responded on 07/14/2017

Aloha Gerald, 

Thank you for taking the time to complete our survey.  We are very please to know that you were happy with our Hilo service center and appreciate you and your business. If there is anything we can help you with please feel free to contact us. 

Mahalo, 
Sherri G and the Hilo Service center

Nathan A. on 07/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The lady at the service counter was just very very friendly"
The lady at the service counter was just very very friendly
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 07/01/2017 09:37 PM
SherryAnn I. at Kona Hyundai responded on 07/14/2017

Aloha Nathan

Thank you for taking the time to complete our survey.  We really appreciate you and your continued business. if there is anything we can help you with please feel free to contact us. 

Mahalo, 
SHerry Iona
Kona Hyundai Service Manager and Staff

Dennis M. on 06/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly staff"
Very good service
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 06/22/2017
Service Type: Repair
Review Created: 06/27/2017 05:14 PM
SherryAnn I. at Kona Hyundai responded on 06/28/2017

Aloha Dennis
Thank you for taking the time to complete our survey.  Hope you have a wonderful day and look forward to seeing you at your next visit.

Adelaide M. on 06/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Friendly staff!😊
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/25/2017 04:47 PM
Verified Customer on 06/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Easy checkin, friendly staff and work explained on checkout.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/25/2017 03:57 PM
Deidre Ann C. on 06/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service"
Will be back for next service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/19/2017 08:13 PM
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