Laguna Viejo Auto Service, Inc.


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

561 Reviews

99% Would Recommend
Latest Review 13 days ago
SUSAN N. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Can always count on Laguna Viejo"
The place is very clean and staff are friendly and knowledgeable. I always feel they are professional and honest. The front desk staff are friendly and know their stuff. Prices are fair. Will always take my car here.
Vehicle: Volkswagen New Beetle Coupe
Service Date: 09/07/2017
Review Created: 09/08/2017 08:17 PM
Alice L. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Alice said this business was honest and the service was quick.
Vehicle: Mazda CX-5
Category: Service
Service Date: 09/05/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Lisa H. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lisa said this business did a good job. They were quick and they had good prices. Everyone was nice.
Vehicle: Toyota Corolla
Category: Service
Service Date: 08/26/2017
Review Created: 09/01/2017
This review was collected via phone interview by Customer Research Inc.
Dan S. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dan said this business provided good service. They were honest and they didn't try to get him to do anything that didn't need to be done.
Vehicle: Saturn VUE
Category: Service
Service Date: 08/30/2017
Review Created: 09/01/2017
This review was collected via phone interview by Customer Research Inc.
Dianne J. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Diane said she has been visiting this business for 15 years and she is very satisfied. She trusts them. They are honest and they treat her fairly.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 08/22/2017
Review Created: 09/01/2017
This review was collected via phone interview by Customer Research Inc.
Lanuza K. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lanuza said the service was really good. Gail was very helpful.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 08/25/2017
Review Created: 09/01/2017
This review was collected via phone interview by Customer Research Inc.
ANGELA/TIM G. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, affordable auto repair"
Quick, friendly, affordable auto repair
Vehicle: Toyota Prius
Service Date: 08/23/2017
Review Created: 08/24/2017 12:36 PM
Anik R. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Anik said the staff was available as soon as she got there. She waited in the massage chair. They provided friendly and comfortable service.
Vehicle: Honda Odyssey
Category: Service
Service Date: 08/18/2017
Review Created: 08/22/2017
This review was collected via phone interview by Customer Research Inc.
SUSAN M. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review of best auto shop ever"
5 for sure...Laguna Viejo Auto Service is by far the best mechanic shop, recommended to me by AAA, and I will never go elsewhere. To be AAA approved they have to release all financials and have 100 positive reviews. Why would you go anywhere else. Owner is very kind, and since Im senior has assisted me with driver to get me and car to shop.
Vehicle: Chevrolet Equinox
Service Date: 08/19/2017
Review Created: 08/21/2017 09:27 PM
GARY N. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"John & Gail are always attentive to needs and emphasize quality service first."
LVA is trusted sevice center for our dated Cadillac.
Vehicle: Cadillac DeVille
Service Date: 08/15/2017
Review Created: 08/17/2017 10:02 AM
MARIO C. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Toyota Tacoma"
Very satisfied with the work.
Vehicle: Toyota Tacoma
Service Date: 08/10/2017
Review Created: 08/13/2017 01:08 PM
VIRGINIA H. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people. Theytreat you as a functioning adult, not an old dumb woman."
They always are ready to make me comfortable on hot days. They watch me (I walk with a cane for balance). They explain to me exactly what is wrong and approximately how much it will cost.
Vehicle: Chevrolet Cavalier
Service Date: 07/19/2017
Review Created: 08/08/2017 02:23 AM
Sandra S. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sandra said it was her first time there and she felt comfortable. She said they did a really good job.
Vehicle: Nissan cube
Category: Service
Service Date: 08/07/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
JEANNETTE T. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Super friendly AND good at what they do!"
I brought my car here with a lot of problems. But I really didn't want to buy a new car. So they figured out the things that needed to be fixed first and we just do a little at a time. They always give me a ride back to work and offer to pick me. I don't mind paying to have my car taken care of here because I trust them enough to know they are doing what we discussed . Everything gets explained completely and honestly. I appreciate what they have done to keep my car running and safe.
Vehicle: Mercury Mountaineer
Service Date: 07/26/2017
Review Created: 08/07/2017 08:21 PM
Jeff M. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jeff said this business was able to fix his vehicle in a day.
Vehicle: Saturn Ion
Category: Service
Service Date: 08/03/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Michelle N. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michelle said this business provided quick and efficient service. She said everyone was very friendly.
Vehicle: Honda
Category: Service
Service Date: 08/02/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
John S. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said the staff corrected the problem and it has not come back. They are fair and honest.
Vehicle: Jaguar XJ
Category: Service
Service Date: 07/17/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Christian S. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Christian said the mechanic at this business is very good.
Vehicle: Subaru Impreza Sedan
Category: Service
Service Date: 07/18/2017
Review Created: 08/02/2017
This review was collected via phone interview by Customer Research Inc.
Richard M. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said the service at this business was on time, they did it correctly, and charged a reasonable cost.
Vehicle: Acura MDX
Category: Service
Service Date: 07/26/2017
Review Created: 08/01/2017
This review was collected via phone interview by Customer Research Inc.
Darcy M. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Darcy said the business was really nice.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 07/19/2017
Review Created: 08/01/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 561 in total