Lithia Hyundai of Odessa


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

132 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.6666667/5Overall Rating 3.6666667/5Overall Rating 3.6666667/5rating 3.6666667rating 3.6666667
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
94% Would Recommend
100% Business Response
Latest Review 4 days ago
Michella B. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"You rock"
Very friendly staff and efficient
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 04:54 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 09/18/2017

Thank you Michella for your review.  We value all feedback and appreciate you taking the time to let us know how we did.  We look forward to your next visit.  :)

Mandi Mayhew
Service Manager
432-368-6700
Verified Customer on 09/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick Lube"
The Quick Lube is fast and Convenient
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/06/2017 06:04 AM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 09/06/2017

Thank you for your review.  We value all feedback and appreciate you taking the time to let us know how we did on your recent visit.  We look forward to seeing you soon.

Mandi Mayhew
Service Manager
432-368-6700
Verified Customer on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Free oil changes "
Can't beat free oil changes
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 02:03 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 09/05/2017

Thank you for your review.  We value all feedback and appreciate you taking the time to let us know how we did on your last visit.

Mandi Mayhew
Service Manager
432-368-6700
Alex F. ReScore Review on 09/05/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service at dealership"
Thank you so much for your quick response. The service you guys provide is excellent the care you show to please the customer is great!! Thank you again
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 01:01 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service"
Service has always been great at the dealership.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 01:01 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 09/05/2017

Thank you Alex for your review.  I apologize that the techs got oil in your car.  If you will bring it in to me one morning, I will get the vehicle cleaned for you inside and out.  Just call Mike and let him know what day you would like to get this taken care and we will get it done for you.

Mandi Mayhew
Service Manager
432-368-6700
Tracy S. on 09/01/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"So so "
People in the service department was rude and acted like we pissed them off.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 08/25/2017
Service Type: Maintenance
Review Created: 09/01/2017 08:28 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 09/05/2017

Thank you Tracy for your review.  I apologize that the service advisor was rude when you came in.  I will speak to him and make sure this does not happen again in the future.  We appreciate your business and look forward to your next visit.

Mandi Mayhew
Service Manager
432-368-6700
Joselito L. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very accomodating"
Friendly staff, very accomodating..
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/28/2017 06:13 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 08/29/2017

Thank you Joselito for your review.  We value all feedback and appreciate you taking the time to let us know how we did on your recent visit.  We look forward to many more.

Mandi Mayhew
Service Manager
432-368-6700
Sergio R. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"awesome"
the service was perfect...
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/22/2017
Service Type: Maintenance
Review Created: 08/24/2017 11:38 AM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 08/24/2017

Thank you Sergio for your review.  We appreciate you taking the time to let us know how we did on you recent visit.  We look forward to your next one.

Mandi Mayhew
Service Manager
432-368-6700
MARLENE S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very busy but due to all the hail damage cases"
I've already suggested Lithia Hyundai to friends. One has bought two cars since I purchased this one.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/15/2017 10:24 AM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 08/15/2017

Thank you Marlene for your review.  We appreciate you taking the time to let us know how we did.  We also appreciate you telling people about us and staying loyal to the brand.  We look forward to your next visit.

Mandi Mayhew
Service Manager
432-368-6700
Franklin O. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"a difficult sound to find"
The service dept asked me to come and demonstrate to them the noise I was complaining about. They had a difficult time in discovering the source. After my demo, the service tech was able to duplicate it and now the car is fixed. They were very patient with me. Thanks
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/11/2017 02:20 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 08/11/2017

Thank you Franklin for your review.  We appreciate you taking the time to let us know how we did.  I am glad to hear that Mike and Ben were able to get your vehicle fixed for you.  We look forward to your next visit.

Mandi Mayhew
Service Manager
432-368-6700
Viridiana D. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Excellent "
Excellent , friendly environment
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 07/27/2017 11:15 AM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 07/31/2017

Thank you Viridiana for your review.  We apprecitate you letting us know how we did.  We look forward to your next visit.

Mandi Mayhew
Service Manager
432-368-6700
CHAD K. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ALOTTTT OF SURVEYS"
I appreciate the value of feedback, but everytime I turn around, I am getting surveys. Its almost becoming a nuisance when i have owned vehicle for 2 months.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/22/2017
Service Type: Maintenance
Review Created: 07/26/2017 06:08 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 07/31/2017

Thank you Chad for your review.  I apologize that you are getting too many surveys.  I will make sure to notify Hyundai and our internal teams to let them know.  We look forward to your next visit.

Mandi Mayhew
Service Manager
432-368-6700
Vidal C. on 07/21/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Miguel Hernandez is an awesome sales representative "
One employee to do 2 long lines of oil changes all day. 2 and a half hour wait is ridiculous. I was angry. Previous visits usually run around 45 minutes. Manager apparently was notified but never contacted me to take control or resolve the issue.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/15/2017
Service Type: Maintenance
Review Created: 07/21/2017 08:01 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 07/31/2017

Thank you Vidal for your review.  I apologize you had a long wait for your last oil change.   Unfortunately some Saturdays are busier than others and on the Saturday you came in we did only have one person on the lube rack.  I apologize for any inconvience this caused you.

Mandi Mayhew
Service Manager
432-368-6700
Verified Customer on 07/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome "
This place is great
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/07/2017
Service Type: Maintenance
Review Created: 07/16/2017 03:44 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 07/17/2017

Thank you for your review.  We value all feedback and appreciate you taking the time to let us know how we did.  We look forward to your next visit.

Mandi Mayhew
Service Manager
432-368-6700
Franklin O. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I like the service people at Lithia Hyundai in Odessa."
Service at Lithia Hyundai in Odessa is efficient, friendly and courteous. They are really concerned ion taking care of my concerns about my car. They are always ready to answer the questions that I have about my car and what service needs to be done. I am looking forward to a long time relationship with my car.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 07/12/2017 07:10 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 07/13/2017

Thank you Franklin for your review.  We appreciate you taking the time to let us know how we did.  We too look forward to a long relationship with you and your car. 

Mandi Mayhew
Service Manager
432-368-6700
Elva S. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service is provided in a timely manner"
staff is friendly
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 07/07/2017
Service Type: Maintenance
Review Created: 07/11/2017 04:02 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 07/13/2017

Thank you Elva for your review.  We value all feedback and appreciate you letting us know how we did.  We look forward to your next visit.

Mandi Mayhew
Service Manager
432-368-6700
Verified Customer on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
always get great service, friendly faces
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 07/08/2017
Service Type: Maintenance
Review Created: 07/11/2017 03:50 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 07/13/2017

Thank you for your review.  We appreciate you taking the time to let us know how we did.  We look forward to your next visit.

Mandi Mayhew
Service Manager
432-368-6700
Verified Customer on 07/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Car"
Good
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/24/2017
Service Type: Maintenance
Review Created: 07/03/2017 07:47 AM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 07/03/2017

Thank you for your review.  We appreciate you taking the time to let us know how we did.

Mandi Mayhew
Service Manager
432-368-6700
Victor C. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely manner"
Very satisfied
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/27/2017 07:59 AM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 06/27/2017

Thank you Victor for your review.  We value all feedback and appreciate you taking the time to let us know how we did on your last visit.  We look forward to seeing you soon.

Mandi Mayhew
Service Manager
432-368-6700
Verified Customer on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mike is,always there and knows his job."
Mike is always there and knows his job.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/22/2017 12:10 PM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 06/26/2017

Thank you for your review.  I will forward this to Mike to let him know how he did on your last visit.  We look forward to your next visit.

Mandi Mayhew
Service Manager
432-368-6700
Verified Customer on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The services and friendly employees."
Most Definitely!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/21/2017 08:58 AM
Mandi L M., Service Manager at Lithia Hyundai of Odessa responded on 06/26/2017

Thank you for your review.  We value all feedback and appreciate you taking the time to let us know how we did.  We look forward to your next visit.

Mandi Mayhew
Service Manager
432-368-6700
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