ReScore Reviews™ (2)
I am sorry that you are disappointed with our service, but as I explained on the telephone, there is a factory recall on your dashboard, covering all vehicles from 2008 to 2012, and Mazda has assumed responsibility for any repairs neccessary to correct what you are experiencing. Unfortunately, since this is such a widespread issue, the parts are not available at this time in order to make repairs to your vehicle.
At the time of service, it was noted that your vehicle exhibited the issue described in the recall, therefore we did not clean or make any attempts to wipe down your dashboard, nor do we use any chemicals to treat your windshield or surrounding area.
When you explained to me on the phone, that you had cleaned the "wet" area with mean green degreaser, and the finish of your dash came off with the cleaner, I was not surprised. The combination of an aggressive degreaser, and the "melting dash" problem acknowledged by Mazda would undoubtably cause the affected area to lose it's texture.
At Lloyd's Glass we stand behind our work, and make mistakes from time to time that need to be addressed, this is not a circumstance under which we made an error, or caused damange. This is a well documented issue, that can only be addressed directly by factory recall.
I regret that we are unable to satisfy your request for repair and hope that you will reconsider your position given the fact that Mazda has acknowledged and accepted responsibility for the issue that you're experiencing.
I thought we had covered everything in our last conversation, but I will call you, again to make sure that I've covered everything with you, and apologize if you have tried to reach me since our last contact.
On time... everytime... that's what we strive for. We come to you just about anywhere you want! Thank you!
In this process driven, electronic filing world sometimes it gets bumpy over minutiae. Why we personally help you file. We know the ropes :) Thanks for choosing Lloyd's!!
Shannon and Roy are THE BEST!!! We are soooo lucky to have them in the Lloyd's Glass family! Please spread the word!
Sometimes it is more challenging than it needs to be but that is why we are on the phone with you filing the claim. We know how to navigate through the process!! Thanks for your patience and for choosing Lloyd's!!