We are sorry for the troubles Mrs Flanders is having with her car however, we repaired this car at the customers request against our advice. We did see problems/failures with the vehicle and informed Mrs Flanders of these issues and indicated our opinion to not put any further repairs into this vehicle. It saddens me to understand Mrs. Flanders holds us responsible even after we indicated there are major problems with this vehicle prior to us repairing it. With that, we wish that this never happend and always hope our customers cars give them nothing but great performance and no problems. Mrs. Flanders, we would like to help you in any way we can and if you allow us the oppurtunity we will provide as much help as possible.