Lone Star Ford Body Shop


Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

624 Reviews

95% Would Recommend
Latest Review 8 months ago

Romana G. on 04/25/2016
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Romana said this business took too long working on her vehicle. They had to order parts and the adjuster took too long to get a price they agreed on. Edward was great at providing service. He did an excellent job and called her all the time. She was not given a promise of time. Edward kept her posted. One of the staff members at the front seemed a little bit upset. She does not know if there was some kind of animosity between the employees, but that staff member snapped at Edward and another employee. She found her behavior unprofessional.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/25/2016
This review was collected via phone interview by Customer Research Inc.
Erin B. on 04/22/2016
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Erin said this business took a month to get the bumper for her vehicle. Her vehicle was 3 days ahead of schedule.
Category: Collision
Service Date: 04/19/2016
Review Created: 04/22/2016
This review was collected via phone interview by Customer Research Inc.
Charles H. on 04/19/2016
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Charles said there is something wrong with his parking lights, after visiting this business. Before the service, he could turn the lights on and they would come on whenever it was dark outside. Now they are turning on during the daylight hours. He does not know what happened, but the automatic settings are not working properly. His vehicle was delayed 3 days because they had to order parts. Mr. Garza called and texted him all the time during the repair. He was completely satisfied with him and the estimate he provided. He was 100 percent satisfied with the way he was treated by this facility. He chose them because they work on Fords and he owns a Ford vehicle. He would like for his lights to be fixed. When they are in automatic, they stay on all the time when they are not supposed to. He just noticed that issue a couple days ago.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/19/2016
This review was collected via phone interview by Customer Research Inc.
Clyde R. on 04/18/2016
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Clyde said the business did a wonderful job.
Category: Collision
Service Date: 04/04/2016
Review Created: 04/18/2016
This review was collected via phone interview by Customer Research Inc.
Sandra S. on 04/16/2016
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Sandra said the service was fine. She received good service and she had no problems.
Category: Collision
Service Date: 04/11/2016
Review Created: 04/16/2016
This review was collected via phone interview by Customer Research Inc.
Miguel V. on 04/16/2016
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Miguel said this business had good customer service and they always try to keep their customers happy.
Category: Collision
Service Date: 04/13/2016
Review Created: 04/16/2016
This review was collected via phone interview by Customer Research Inc.
Fredie F. on 04/14/2016
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Fredie said he had a great experience with the business and his vehicle was ready quicker than he expected.
Category: Collision
Service Date: 04/07/2016
Review Created: 04/14/2016
This review was collected via phone interview by Customer Research Inc.
Morena R. on 04/14/2016
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Morena said she believes they provided good service. The vehicle took a few days longer because they were waiting on parts.
Category: Collision
Service Date: 04/11/2016
Review Created: 04/14/2016
This review was collected via phone interview by Customer Research Inc.
Joann J. on 04/12/2016
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Joann said the employee's at this business, especially Mr. Edward were very helpful and nice. They emailed her every step of the way during the repair process, and she liked that. There was no promise time given. If they did mention a time frame she does not remember because quality is more important to her than timeliness.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/12/2016
This review was collected via phone interview by Customer Research Inc.
Roy M. on 04/09/2016
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Roy said this business took too long and they were behind a lot. He is still waiting on parts for his vehicle because the first ones this business got were scratched by them. They took a week and half, almost two weeks longer than he expected them to take. He was unsure of the delay.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/09/2016
This review was collected via phone interview by Customer Research Inc.
Nario D. on 04/06/2016
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Nario said the business did a good job. His vehicle was in a major accident and he understands that it would have been difficult to completely match the paint. As a result, the paint job was not fully matched.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/06/2016
This review was collected via phone interview by Customer Research Inc.
Enrique G. on 04/06/2016
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Enrique said he received pretty good customer service, he was kept in the loop and everything was done to his satisfaction. The repairs performed were above and beyond.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/06/2016
This review was collected via phone interview by Customer Research Inc.
Mary L. on 04/05/2016
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Mary said the business was very helpful and nice. John, the employee in charge was excellent and explained everything.
Category: Collision
Service Date: 03/30/2016
Review Created: 04/05/2016
This review was collected via phone interview by Customer Research Inc.
Melissa S. on 04/04/2016
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Melissa said at first an employee there was very rude. She had her brother call them and had a conversation with the management. Afterward she had no issues with them. She was not provided an estimate and there was no communication at first until after the call was made. Her vehicle looks great and they did a good job on the repairs.
Category: Collision
Service Date: 03/28/2016
Review Created: 04/04/2016
This review was collected via phone interview by Customer Research Inc.
Arnulfo D. on 04/04/2016
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Arnulfo said there are still some problems with his vehicle and he will have to take it back. He chose not to specify what the problems were. The vehicle was a few weeks late due to the insurance company.
Category: Collision
Service Date: 03/28/2016
Review Created: 04/04/2016
This review was collected via phone interview by Customer Research Inc.
Brady F. on 04/04/2016
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Brady said his vehicle was done well before promised and the employees were very nice.
Category: Collision
Service Date: 03/30/2016
Review Created: 04/04/2016
This review was collected via phone interview by Customer Research Inc.
Alonzo L. on 04/02/2016
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Alonzo said this business provided really good service. He said the molding took one day longer.
Category: Collision
Service Date: 03/28/2016
Review Created: 04/02/2016
This review was collected via phone interview by Customer Research Inc.
Lucero S. on 04/01/2016
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Lucero said this business provided repair status updates, which she loved. Edward Garza was great and the vehicle turned out great.
Category: Collision
Service Date: 03/30/2016
Review Created: 04/01/2016
This review was collected via phone interview by Customer Research Inc.
Theodore P. on 04/01/2016
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Theodore said this business went above and beyond with the customer service they provided to him and his family. His vehicle was 3 days earlier than promised.
Category: Collision
Service Date: 03/24/2016
Review Created: 04/01/2016
This review was collected via phone interview by Customer Research Inc.
Brandon G. on 04/01/2016
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Brandon said this business does great work. Everyone was on time with everything and they made the situation easy.
Category: Collision
Service Date: 03/30/2016
Review Created: 04/01/2016
This review was collected via phone interview by Customer Research Inc.
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