Lone Star Ford Body Shop

Carolyn said she didn't have a problem with them and they kept her updated during the repair process. She said the vehicle was ready when promised. She mentioned that she really liked how they looked over the whole vehicle. They also gave her a printout of possible things that need to be done in the future.

Robert stated the staff performs a good job all the time. It is the reason he keeps going back to the business for his repair services. He appreciates the level of repair services and support he receives. Francisco Luna is very nice, very good, and very efficient. Francisco tries very hard to find the problem, and fix it. The level of repair services was perfect, and the workmanship was good. They provided a bottle of water for refreshment, and he was able to speak with a representative regarding the end results of his repair services. He was able to sit in a air conditioned building while he waited for his repair services to be completed. Everything regarding his repair service was good.

Xinqi said he had a good experience at the business. He said the business could serve him better by cleaning the vehicle interior after service.

Spoke with Ashley. She said this business didn't contact her towards the end of the repair process. She shared that her vehicle was not ready when promised because it took 2 extra days due to them not repairing the vehicle correctly the first time. She was not kept adequately informed because she had to get ahold of them when her vehicle was ready and then they said they were open on a Saturday when they really weren't.

Jacob said he asked personnel to check on a light while the vehicle was in, but they never did it. He was not adequately informed because he did not receive any calls until his insurance company called to settle with him.