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Marty's Auto Works

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,007 Reviews)
91

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
8
Total ReScores
4.5
ReScore Average
91
Net Promoter Score ®

Business Details

About

At Marty’s, we base our business on ALWAYS providing our customers with honest answers and quality service. We also take pride in having the latest and best state-of-the-art tools and equipment so we can diagnose and repair your vehicles correctly the first time and get you back on the road quickly. We also offer a complimentary shuttle At Marty’s, we base our business on ALWAYS providing our customers with honest answers and quality service. We also take pride in having the latest and best state-of-the-art tools and equipment so we can diagnose and repair your vehicles correctly the first time and get you back on the road quickly. We also offer a complimentary shuttle service to our customers. We look forward to the opportunity to EARN your business! ...more

Categories
Auto Repair, Auto Maintenance, Repair Shop
Contact
(407) 327-1467

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
826 Eyrie Drive Oviedo, FL 32765
Marty's Auto Works' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,007 Reviews)

RG
gravatar
RICHARD G.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2013
verified customerVerified Customer
loose belt
When you changed my timing belt and other belts you left my air condition belt totally loose. When I came in it took you about 45 minutes to figure out how to tighten it. Obviously not pleased about that or totally sure something else might not be right that you worked on. Nice enough people but now a bit uncertain of the service.
Recommended
Marty D. from Marty's Auto Works responded on 02/26/2013 05:31 AM
We reached out to this customer this morning, offered him a free oil change and personal inspection of his vehicle performed by me, as well as a goodwill warranty extension to a full year. He seemed nonplused by the offers, but says he is going to bring us his other car to check the power steering. I told him that we want to re-earn his trust and show him that our quality is top notch and we hope that he will be able to write a good review in the future. What happened was indefensible; we replaced his timing belt and drive belts in November and simply did not tighten the A/C belt tensioner, so the belt was very loose. When he tried to use the a/c in the recent warm weather, it did not work. He discovered the loose belt, but did not know how to tighten it himself. Fortunately it stayed on the pulleys and did not do any damage or ruin the new belt. It's one of those things that never happens, (but they do happen). In the bigger picture, we still have this customer and he is still interested in doing business with us, so the less-than-stellar review can have a happy ending. Most customers who are dissatisfied just elect to take their business elsewhere, so the service provider has no opportunity to keep them.
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