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Marv & Mike's Transmission and Auto Repair

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(818 Reviews)

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
1.0
ReScore Average

Business Details

About

Marv & Mikes Transmission and Auto Repair is conveniently located in Rockville, Maryland. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Marv & Mikes Transmission and Auto Repair is conveniently located in Rockville, Maryland. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(301) 770-7051

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
11508 Schuylkill Rd Rockville, MD 20852-2428
Marv & Mike's Transmission and Auto Repair's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(818 Reviews)

JS
gravatar
Julie S.
Silver Spring, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/06/2015
verified customerVerified Customer
Poor Customer Service
On both of my recent visits, I was treated as if everyone is overworked and underpaid and they really didn't have time to deal with me. After the second diagnosis, I needed 10 minutes to consult with my husband before making a decision. When I called back to speak to the mechanic, they couldn't be bothered to to reach him in the garage next door, so I had to wait an hour for him to come back into the office to call me back, which meant my car could not be worked on that day. In this day of wireless phones and cell phones, this is ridiculous. And he got all huffy when I wanted an estimate on when the car would be done on the next business day. The work on both visits was well executed, but the customer treatment leaves a lot to be desired. Not the way I want to be treated when I am dishing out hundreds of dollars on repairs. I will only be back when I need a service Jiffy Lube can't handle as they treat me as a valued customer and actually have time to talk with me about any issues I have with the car.
Not Recommended
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 07/07/2015 06:48 AM

I am sorry that you feel like you are not a valued customer. I am not sure what actually took place as this is the first time I am learning of this. If you were dissatisfied with our staff or felt you were being mistreated, why did you not ask to speak with the manager when you picked up your car. I am a little confused that you would only bring your car back for future services that Jiffy lube can't perform? when you state in your text that the work was well executed? This is a very stressful and problematic business. Yes sometimes as humans we are not at the top of our game and the lines of communication don't always flow as we would like. If this was the case, I sincerely apologize as we never try to purposely alienate our customers from our business and always try to provide the best service that we can. I appreciate your honesty, however I wish that you would have addresses this with me personally. I hope that you feel that the work performed was satisfactory to consider us again in the future and if I can ever be of assistance to you please don't hesitate to ask for me personally. 

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