Massey Cadillac Dallas Body Shop


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

807 Reviews

97% Would Recommend
Latest Review about 1 month ago

Glenn J. on 10/29/2016
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"Excellent Service"
I have had collision repair at other dealerships in the past but the Massey experience is like none I have ever had. From start to finish the staff was attentive and accommodating both in person and on the phone. When the work was finished I was more than pleased with the quality and professionalism. The work was done timely and I received my vehicle exactly when promised.
Service Date: 10/24/2016
Review Created: 10/29/2016 09:41 PM
Danny R. on 04/25/2016
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Danny said this is his third time taking his vehicle there. They always follow up even if it is something small.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/25/2016
This review was collected via phone interview by Customer Research Inc.
Marla D. on 04/21/2016
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Marla said the employees are very friendly and helpful. It took her vehicle a week longer than promised to be repaired due to staffing concerns but she was understanding. She did not have any interaction with her estimator. It was handled by her insurance company. Her one concern is she had to take her vehicle back because it is making a noise but the businesses is resolving the situation.
Category: Collision
Service Date: 04/18/2016
Review Created: 04/21/2016
This review was collected via phone interview by Customer Research Inc.
John D. on 04/16/2016
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Spoke with Dorothy. She said she was very satisfied. They did a good job but they had her vehicle five days longer than she expected and there was no reason for the delay.
Category: Collision
Service Date: 04/13/2016
Review Created: 04/16/2016
This review was collected via phone interview by Customer Research Inc.
Ismael M. on 04/16/2016
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Ismael said the staff was polite and helped him out as much as they could with his estimate. John was very nice to him.
Category: Collision
Service Date: 04/13/2016
Review Created: 04/16/2016
This review was collected via phone interview by Customer Research Inc.
Wanda G. on 04/15/2016
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Wanda said she appreciates the customer service she received from Teresa. Teresa's supervisor was awesome. She was very impressed by his professionalism.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/15/2016
This review was collected via phone interview by Customer Research Inc.
Marcus H. on 04/14/2016
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Marcus said he really appreciates the young lady that helped him out. She was very nice and very informative. She was a big help to him.
Category: Collision
Service Date: 04/09/2016
Review Created: 04/14/2016
This review was collected via phone interview by Customer Research Inc.
Alejandro M. on 04/14/2016
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Alejandro said the repairs were done correctly and in a timely manner by this business.
Category: Collision
Service Date: 04/07/2016
Review Created: 04/14/2016
This review was collected via phone interview by Customer Research Inc.
Sheila R. on 04/11/2016
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Sheila said this business did a really good job on her vehicle and it was ready before the promised date. This business was likable and to her satisfaction.
Category: Collision
Service Date: 04/01/2016
Review Created: 04/11/2016
This review was collected via phone interview by Customer Research Inc.
Julia M. on 04/07/2016
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Julia said this business was very helpful. They did an excellent job.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/07/2016
This review was collected via phone interview by Customer Research Inc.
Abdul G. on 04/06/2016
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Abdul said this business was great.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/06/2016
This review was collected via phone interview by Customer Research Inc.
Yolanda G. on 04/01/2016
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Yolanda said they did a good job, as far as she can tell.
Category: Collision
Service Date: 03/30/2016
Review Created: 04/01/2016
This review was collected via phone interview by Customer Research Inc.
Raymond S. on 04/01/2016
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Raymond said he had a lot of work done but they did the work well and he checked the work out thoroughly. There was no need to be informed and his vehicle was ready when they said. Maria is super at making sure everything was taken care of, and he received professional treatment. Another female employee came out, checked his vehicle and she did a good job.
Category: Collision
Service Date: 03/22/2016
Review Created: 04/01/2016
This review was collected via phone interview by Customer Research Inc.
Jack W. on 03/29/2016
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Spoke with Lona. She said this business always does excellent work.
Category: Collision
Service Date: 03/21/2016
Review Created: 03/29/2016
This review was collected via phone interview by Customer Research Inc.
Rosario F. on 03/19/2016
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Rosario said the staff at this business answered all of her questions, they are very professional, and they took care of everything she needed them to.
Category: Collision
Service Date: 03/03/2016
Review Created: 03/19/2016
This review was collected via phone interview by Customer Research Inc.
Robert B. on 03/19/2016
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Robert said the business provided good customer service and their personnel was quick.
Category: Collision
Service Date: 03/11/2016
Review Created: 03/19/2016
This review was collected via phone interview by Customer Research Inc.
David H. on 03/19/2016
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David said this business did a good job on the body work. They tightened up his steering, and they fixed his license plates.
Category: Collision
Service Date: 03/16/2016
Review Created: 03/19/2016
This review was collected via phone interview by Customer Research Inc.
Matias T. on 03/18/2016
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Matias said the repairs were not done to his satisfaction and he will be taking it back. He said the vehicle is not running smoothly, like it should be.
Category: Collision
Service Date: 03/10/2016
Review Created: 03/18/2016
This review was collected via phone interview by Customer Research Inc.
Lewis H. on 03/18/2016
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Lewis said the business always does a good job. He purchased the vehicle there, and he uses their partnering service facility.
Category: Collision
Service Date: 03/09/2016
Review Created: 03/18/2016
This review was collected via phone interview by Customer Research Inc.
William C. on 03/16/2016
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William said this business did a good job with the quality of work. He said they were informative and kept him in the loop throughout the process.
Category: Collision
Service Date: 01/30/2016
Review Created: 03/16/2016
This review was collected via phone interview by Customer Research Inc.
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