McGrath City Hyundai


Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

1134 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.485714/5Overall Rating 4.485714/5Overall Rating 4.485714/5Overall Rating 4.485714/5rating 4.485714
Original
Overall Rating 1.91176/5rating 1.91176rating 1.91176rating 1.91176rating 1.91176
90% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Jason H. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service they provide to their customers."
Yes
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/24/2017 01:46 PM
Loredana R G. at McGrath City Hyundai responded on 04/25/2017

Hello Jason,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 04/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
Speed of service is great!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/22/2017 03:52 AM
Loredana R G. at McGrath City Hyundai responded on 04/24/2017

Hello, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Odies provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

John B. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service people are all awesome "
I have been going to this location since I came back to Chicago. Always a great experience.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 04/15/2017
Service Type: Repair
Review Created: 04/21/2017 04:32 PM
Loredana R G. at McGrath City Hyundai responded on 04/24/2017

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I'm always satisfied with my service.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/21/2017 11:31 AM
Loredana R G. at McGrath City Hyundai responded on 04/21/2017

Hello David,

Thank you for this wonderful review. Hope you have a great weekend!!!!

Dora G. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jose me hizo sentir muy especial con su servicio."
10
Vehicle: 2009 Hyundai Tucson
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/21/2017 10:08 AM
Loredana R G. at McGrath City Hyundai responded on 04/21/2017

Hola Dora,

Gracias por la maravillosa reseña. Espero que tengan un gran fin de semana.

DARLENE T. on 04/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service"
see previous
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/12/2017
Service Type: Repair
Review Created: 04/20/2017 08:53 PM
Loredana R G. at McGrath City Hyundai responded on 04/21/2017

Hello Darlene,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Paul E. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Professional friendly and thorough
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/20/2017 11:28 AM
Loredana R G. at McGrath City Hyundai responded on 04/21/2017

Hello Paul,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Miguel provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Ethel F. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
The people are nice
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/19/2017 03:17 PM
Loredana R G. at McGrath City Hyundai responded on 04/20/2017

Hello Ethel,

Thank you for taking the time to write this review! We appreciate your kinda words. Have a wonderful day! 

Vanessa M. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Servicing of car"
Great experience overall, nice friendly staff.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/19/2017 10:48 AM
Loredana R G. at McGrath City Hyundai responded on 04/19/2017

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Overall"
I have used McGrath twice now for regular service checkups on two different vehicles and have been very satisfied. The check in process is easy, service times are quick, and there are plenty of places to wait comfortably throughout the location. If you prefer to leave the premises for a bite to eat, they will call you the second your vehicle is ready. I will most definitely be coming back!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/18/2017 07:29 PM
Loredana R G. at McGrath City Hyundai responded on 04/19/2017

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Ian S. ReScore Review on 04/19/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Average "
Average
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/18/2017 02:03 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Horrible service, no point to schedule an appointment because if someone knows someone that works there they will go first. Did the job half-ass and had to send someone out to fix the problem they left."
Horrible service, no point to schedule an appointment because if someone knows someone that works there they will go first. Did the job half-ass and had to send someone out to fix the problem they left.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/18/2017 02:03 PM
Loredana R G. at McGrath City Hyundai responded on 04/18/2017

Hello Ian,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Verified Customer on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your people"
Yes
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/18/2017 01:52 PM
Loredana R G. at McGrath City Hyundai responded on 04/18/2017

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Miguel provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Janessa C. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"WONDERFUL EXPERIENCE!"
PROFESSIONAL AND FRIENDLY! FREE CAR WASH WAS GREATLY APPRECIATED!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/15/2017
Service Type: Repair
Review Created: 04/18/2017 12:59 PM
Loredana R G. at McGrath City Hyundai responded on 04/18/2017

Hello Janessa, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer ReScore Review on 04/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Christine Tonelli excellent service advisor"
My wait may have been long with an appointment. CHRISTINE TONELLI explained there was long waitimg. I told her they need to look at their schedule department. She told me all that was need to be done but they had to orderived the parts. She told me she would call me Tuesday and she did.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/18/2017 12:45 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Right now to long wait times with appointment "
I did refer a friend they bought a new Santa Fe fully loaded.that was twondering weeks ago . But after my secure vis it not to sure. My service gal was great .
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/18/2017 12:45 PM
Loredana R G. at McGrath City Hyundai responded on 04/18/2017

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Catherine M. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service"
excellent customer service; a good model for other industries as well.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/18/2017 10:56 AM
Loredana R G. at McGrath City Hyundai responded on 04/18/2017

Hello Catherine,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Miguel provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

James K. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional staff and competent mechanics "
Great service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/18/2017 10:37 AM
Loredana R G. at McGrath City Hyundai responded on 04/18/2017

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Odies provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing "
Was very satisfied with my service very professional & fast.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/18/2017 10:36 AM
Loredana R G. at McGrath City Hyundai responded on 04/18/2017

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Miguel provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Martha G. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Yes
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/17/2017 05:55 PM
Loredana R G. at McGrath City Hyundai responded on 04/18/2017

Hello Martha, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Herman R. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My review."
Great job!
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 04/12/2017
Service Type: Maintenance
Review Created: 04/17/2017 11:08 AM
Loredana R G. at McGrath City Hyundai responded on 04/18/2017

Hello Mr. Reyes,

Thank you for taking the time to post this review. Hope you enjoy the rest of your day!!! See you on the next visit!!!

Raul C. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Their employees"
Take care of your employees, and they will take care of your business.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/12/2017
Service Type: Maintenance
Review Created: 04/17/2017 09:55 AM
Loredana R G. at McGrath City Hyundai responded on 04/18/2017

Hello Raul,

Thank you for the review!!! Hope all is well, very pleased to hear that you enjoyed your service visit!! 

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