I don't want to retype what I have already sent to Jorma Nottbohm (Service Director) after a negative experience at SF Mini. However, if Mr. Norrbohm is going to send a follow-up inquiry to check on customer satisfaction, it would make sense to actually acknowledge the customers feedback. I have already paid for a service contract with SF Mini. If this is an indicator of the direction their customer serivce is going, I'll be looking for a new service center once my contract has expired.
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