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Missoula Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(501 Reviews)
65
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
8
Total ReScores
4.4
ReScore Average
65
Net Promoter Score ®

Business Details

About

Missoula Hyundai is a locally owned dealership that can handle all of your service needs. We work on all makes and models. Our technicians are factory trained, and have been at this dealership for many years. Our service staff is friendly and ready to help with all your vehicle service needs. Missoula Hyundai is a locally owned dealership that can handle all of your service needs. We work on all makes and models. Our technicians are factory trained, and have been at this dealership for many years. Our service staff is friendly and ready to help with all your vehicle service needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(406) 549-5178

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Mountain Time (US & Canada)
2715 Brooks Street Missoula, MT 59801
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(501 Reviews)

SK
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SCOTT K.
Garrison, MT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/19/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Wiring issue
I brought my Tucson in for an A/C issue and it was discovered mice had chewed through the wires. This was discovered quickly and actually a few minutes before my scheduled 10:00 a.m. appt. However, even though they were aware I was waiting at the dealership until the car was done, it took 4 hours to complete this wiring fix. That seems excessive. Everyone left for lunch and I was still waiting, and then another 2 hours passed before it was done. They did discover a compressor issue (which is why we brought it in), but I feel that I at least should have been told it would take this long for service, so I could have had the option of leaving for a while. Instead, I stayed and waited, thinking it would be done relatively quickly.
Recommended
Cary L., General Manager from Missoula Hyundai responded on 03/23/2015 11:43 AM

Hi Scott,
Sorry the total time of repair exceeded your expectations.  Sometimes with wiring  that has been damaged by rodents it is hard to predict  the extent of  the damage.  We should have communicated better with you throughout the repair.  Our team has discussed this.  Thank you for the response.  Cary Larson, General Manager

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