Modern Hyundai of Concord


Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

905 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
95% Would Recommend
100% Business Response
Latest Review 39 minutes ago
Pam H. on 04/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Friendly, professional service department! Pleasure to do business with.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/27/2017 05:04 PM
Debra P. on 04/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied Customer"
I came in without an appointment and didn't have to wait too long for my service to be completed. The team was professional and courteous.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/24/2017
Service Type: Maintenance
Review Created: 04/27/2017 07:31 AM
Priscilla E. at Modern Hyundai of Concord responded on 04/27/2017

Thank you for taking the time to respond to our Sure Critic Review; our customers' voices are imperative to the growth of our dealership.
Your kind words mean a great deal to our service staff and if you have any further questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 04/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car service"
Great work
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/27/2017 06:00 AM
Priscilla E. at Modern Hyundai of Concord responded on 04/27/2017

Thank you for taking the time to respond to our Sure Critic Review; our customers' voices are imperative to the growth of our dealership.
Your kind words mean a great deal to our service staff and if you have any further questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Tom C. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service advisor is great"
Courteous and professional service advisors. Christopher Johnson was very attentive to my vehicle needs and my limited time. Look forward to bringing my Vera Cruz back again.
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 04/21/2017
Service Type: Maintenance
Review Created: 04/26/2017 08:59 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/27/2017

Thank you for taking the time to respond to our Sure Critic Review; our customers' voices are imperative to the growth of our dealership.
Your kind words mean a great deal to our service staff and if you have any further questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Antigone P. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
They were all so helpful from beginning to end was a pleasure
Vehicle: 2006 Hyundai Tiburon
Category: Service
Service Date: 04/21/2017
Service Type: Maintenance
Review Created: 04/26/2017 02:28 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/27/2017

Thank you for taking the time to respond to our Sure Critic Review; our customers' voices are imperative to the growth of our dealership.
Your kind words mean a great deal to our service staff and if you have any further questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Clint S. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hey"
Great
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 04/21/2017
Service Type: Maintenance
Review Created: 04/26/2017 11:46 AM
Priscilla E. at Modern Hyundai of Concord responded on 04/27/2017

Thank you for taking the time to respond to our Sure Critic Review; our customers' voices are imperative to the growth of our dealership.
Your kind words mean a great deal to our service staff and if you have any further questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 04/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service attendants demonstrate excellent social skills and professionalism. "
Other than failure to provide oil sticker on my windshield, service was very good.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/24/2017 04:47 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/25/2017

Thank you for taking the time to respond to our Sure Critic Review; our customers' voices are imperative to the growth of our dealership. If you have any further questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
JAMES M. on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"1000 mile checkup"
Great. Friendly service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Repair
Review Created: 04/23/2017 04:37 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/24/2017

Thank you for taking the time to respond to our Sure Critic Review; our customers' voices are imperative to the growth of our dealership.
 Your kind words mean a great deal to our service staff and if you  have any further questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Frank D. on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Frank DiCesare"
The people and the way they handle you as a customer
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/23/2017 04:04 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/24/2017

Thank you for taking the time to respond to our Sure Critic Review; our customers' voices are imperative to the growth of our dealership. 
  We appreciate your feedback and appreciate you. If you have any questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Jennifer F. on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great assistance and service "
Great service without appointment. Had an emergency tire issue.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/23/2017 10:44 AM
Priscilla E. at Modern Hyundai of Concord responded on 04/24/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff and if you were to have any questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Charles D. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service."
Good, friendly service.
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 04/19/2017
Service Type: Repair
Review Created: 04/21/2017 03:57 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/22/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.
  We appreciate your suggestion and we've pulled this review to use as a tool for training our advisor's on the needs of our customers. 

Again, thank you for your time and feedback and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 04/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Maintenance items"
Very good.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/21/2017 12:08 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/22/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer’s voice is imperative to the growth of our dealership, please know you were heard. I am happy to hear that you had positive experience here with us however, we want our customers to be completely satisfied with their visit. Our service staff strives to earn all five stars and we want to ensure quality service; please respond to this email and let us know how we can improve your next visit. If you prefer a phone conversation, our number is listed below.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Todd C. on 04/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"location, service techs who check you in"
i think some of your prices are high compared to where else you can go to have the same services preformed.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 10:28 AM
Priscilla E. at Modern Hyundai of Concord responded on 04/22/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  We do run specials often and we try to stay as competetive as possible with those dealerships around us. I've notified the manager about about possible price gaps. As a token of appreciation for bringing this to light, I would like to extend an offer of 15% off of your next visit with us. You can bring in this email, or mention me by name upon your next visit; just be sure to mention it to your advisor upon check in.  


Again, thank you for your time and we look forward to earning your business in the future.

Best Regards

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Briana W. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Fair, professional and friendly. Very informative and I do not feel like they tried to push unnecessary services.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/20/2017 02:39 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/22/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.
  Your kind words mean a great deal to our service staff and if you were to have any questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
JOHNSON B. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"THE TIME SPENT IS WORTHY!!"
Yes, I would definite recommend!!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/20/2017 12:34 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/20/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff and if you were to have any questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
TERESA F. on 04/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"OIL CHANGE"
Professional service but took a little too long.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/19/2017 05:58 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/20/2017

Thank you for responding to our SureCritic Review. Our customers' voices are imperative to the growth of our business and your feedback is very valuable to us. We are happy to hear your visit was a pleasant one, but we apologize for the extended wait time. We have been rather busy since the first day of spring. We are expanding soon and those wait times will lessen with more advisors and more bays. We hope you stick by us until those changes are made. 

 If you have any future questions, comments, or concerns please feel free to contact us at the phone number listed below or reply to email.

Thank you again for your time and business.

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
George K. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Leaky Tire"
They worked with me to purchase two new tires to replace two that could not be repaired. Treated more than fairly.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/18/2017 12:10 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/19/2017

Thank you for taking the time to respond to our SureCritic Review. Our customers' voices are imperative to the growth of our busniess and your feedback is very valuable to us. 

I am happy to hear that you had a positive experience with us and if you have any questions, comments or concerns please feel free to reply to this email or contact us via phone at the number listed below.

We appreciate you. 

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

Joseph S. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"joe"
I was taken in for my appointment right on time. Everyone was very courteous and answered all questions I had. I would recommend Modern Hyundai to everyone. Their service is exceptional.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/18/2017 07:50 AM
Priscilla E. at Modern Hyundai of Concord responded on 04/18/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff and if you were to have any questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 04/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"People"
Good customer service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/17/2017 10:53 AM
Priscilla E. at Modern Hyundai of Concord responded on 04/18/2017

Thank you for responding to our SureCritic Review. I would like to speak with you regarding this matter. Would you please reply to this email or give me a call at the number listed below? I hope to hear from you soon. 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Neecole K. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/12/2017
Service Type: Repair
Review Created: 04/14/2017 10:24 AM
Priscilla E. at Modern Hyundai of Concord responded on 04/17/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff and if you were to have any questions or concerns, do not hesitate to give us a call.

Again, thank you for your time and we look forward to earning your business in the future.

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Displaying Review 1 - 20 of 905 in total