Modern Hyundai of Concord


Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1071 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 3.6249975/5Overall Rating 3.6249975/5Overall Rating 3.6249975/5rating 3.6249975rating 3.6249975
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 1 hour ago
William H. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Five stars all the way around"
Fast and friendly service by a competent staff; hard to come by and very much appreciated
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/27/2017 08:29 AM
Priscilla E. at Modern Hyundai of Concord responded on 06/27/2017

Thank you for your feedback. We appreciate you and your business. 

Best Regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The perfect ice cream sundae. "
Modern Hyundai is amazing. It's like the perfect ice cream sundae. You would think I'd say Jeff is the cherry on top, but oh no, my friend. Jeff is the delicious vanilla ice cream. The very foundation of that sundae. The other guys are the chocolate syrup, the nuts, the managers are the cherries and those cashier's of yours? They're that crystal glass that hold everything together without them, you'd have a puddle of ingredients. Modern Hyundai is the best dealership I've ever been to. Knowledgeable. Friendly. Thorough. Competent. I am a lifetime customer for sure!!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/22/2017
Service Type: Repair
Review Created: 06/26/2017 01:30 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 06/26/2017

Thanks for your feed back. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service as Usual"
I'm Very happy with the service I received at Modern. I have been a customer since I bought the car in 2011 and have had no complaints.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/26/2017 01:04 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 06/26/2017

Thanks for your feed and we appreciate your business. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Wonald W. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service "
Pleased
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/26/2017 12:50 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 06/26/2017

Thanks for your your feed back. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient and Friendly"
I love that it is very close to home(I was driving to Cornelius) and that the people are very friendly there. I will most certainly be back.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/26/2017 12:19 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 06/26/2017

Thanks for your feed back and we appreciate your business.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Debra P. on 06/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Able to get an appointment with convenience. Also able to leave car overnight for work to be done the next morning."
It was Monday and I had an appointment at 9:30am for my car's NC Inspection. I waited 2 hours until my car was ready. Now, I don't know if they waited for me to be done with what work I had brought with me, or if in fact, it taken 2 hours for the work to get done. Although the wait wasn't too bad being how busy they were on a Monday, I wish I didn't have to wait so long since I had to get to work. In the future, I'll try to make my appointments other than on Mondays.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/26/2017 07:06 AM
Ashley D. on 06/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Always been great to work with!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/25/2017 04:23 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 06/25/2017

Ashley,
Thanks for your feed back and we appreciate your business here at Modern Hyundai.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Maudice L. on 06/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car maintenance"
Care given to clients
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/25/2017 10:33 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 06/25/2017

Maudice,
Thanks for your feed back and we appreciate your business here at Modern Hyundai.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Repair Survey "
Great job on the service of my vehicle
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/24/2017 11:54 AM
Priscilla E. at Modern Hyundai of Concord responded on 06/24/2017

Thank you for responding to our review. We appreciate you taking the time to give us feedback. We hope to you back again soon for your routine maintenance. 

Best Regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Robert K. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The care and service of the agent."
Top of the line care and service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/23/2017 01:31 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 06/23/2017

Mr. King 
Thanks for your positive feed back of your service visit here with us at Modern Hyundai. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Cynthia L. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Services with a smile"
Service is good I like the refreshments and snacks
Vehicle: 2013 HYUNDAI SONATA
Category: Service
Service Date: 06/16/2017
Service Type:
Review Created: 06/23/2017 11:53 AM
Priscilla E. at Modern Hyundai of Concord responded on 06/23/2017

Thank you for your feedback. We hope to see you back again soon for your routine maintenance. 

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Sandra G. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always on time. Never feel pressured for additional work"
I always feel that I'm given honest feedback/advise. Representatives are always courteous. Work is done in a timely manner.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/23/2017 11:01 AM
Priscilla E. at Modern Hyundai of Concord responded on 06/23/2017

Thank you for choosing Modern Hyundai for your car care needs. We appreciate you and your business. We hope to see you back for your routine maintenance! 

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Donna M. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Work done professionally in a timely manner."
Work done professionally in a timely manner.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/23/2017 10:48 AM
Priscilla E. at Modern Hyundai of Concord responded on 06/23/2017

Thank you for choosing Modern Hyundai for your car care needs. We hope to see you back for your future maintenance! 

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Phillip W. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good staff"
Very knowledgeable
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/22/2017 04:37 PM
Priscilla E. at Modern Hyundai of Concord responded on 06/22/2017

 Thank you for trusting us to meet your car care needs. We hope to see you back again soon for your routine maintenance.  

Take care,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Wanda R. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Really great service and cordial employeres"
Highest rating possible
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/22/2017 02:35 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 06/22/2017

Thanks for your feed back and glad to her Jeff did a great job!

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Diane R. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant staff, timely service"
yes, highly recommend
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/22/2017 07:53 AM
Priscilla E. at Modern Hyundai of Concord responded on 06/22/2017

Thank you for choosing Modern Hyundai for your car care needs. We appreciate you and your busniess. We hope to see you back again soon for your routine maintenance! 

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Nelson S. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job"
Good honest service
Vehicle: 2007 Hyundai Accent
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/22/2017 04:20 AM
Priscilla E. at Modern Hyundai of Concord responded on 06/22/2017

Thank you for choosing Modern Hyundai to service your vehicle. We appreciate you and your business. 

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The employees"
Great service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 08:00 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 06/22/2017

Thanks for your feed back, feel free to stop by and we can show you how to adjust the steering wheel no problem.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Lineta P. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They always makes sure you are are happy "
Very good customer service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 06:45 PM
Priscilla E. at Modern Hyundai of Concord responded on 06/21/2017

Thank you for servicing your vehicle with us. We hope to see you back again soon!

Best Regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"comfortable setting and water available if needed"
I had to wait longer than usual even though I had an appointment but the service people were very apologetic. I think they are expected to work on too many cars in one day.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 02:35 PM
Priscilla E. at Modern Hyundai of Concord responded on 06/21/2017

Thank you for choosing Modern Hyundai for your car care needs. We hope to see you back again for your routine maintenance. 

Best Regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
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