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Modern Hyundai of Concord

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,792 Reviews)
71
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Score Details

5 stars
84%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
189
Total ReScores™
4.9
ReScore™ Average
71
Net Promoter Score ®

Business Details

About

At Modern Hyundai of Concord, our goal is to excel at customer service. When you visit us for your next service you can count on a positive auto service experience. At Modern Hyundai of Concord, our goal is to excel at customer service. When you visit us for your next service you can count on a positive auto service experience.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(704) 262-4408
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
965 Concord Parkway South Concord, NC 28027
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,792 Reviews)
Write a Review
Recent Reviews
AB
gravatar
Andrew B.
Concord, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/01/2023
0
Category: Service
Bought 3 cars, there will NOT e a fourth.
Bought 3 cars from Modern Hyundai of Concord over the years. I get that mechanics are hard to come by, and although it’s annoying that their service department is backed up for weeks on end for even routine services, I get it. When my Veloster threw a rod however (a known issue covered under engine class action lawsuit) not only would they they not accept the tow, but this loyal customer was refused even a diagnostic for SIX WEEKS! No further help. No further suggestions. They wouldn’t even call around to other dealerships. Love my Veloster and I’ll be dropping a new engine in, but as inconvenient as it may be, I’ll be doing that elsewhere. Avoid this dealership. Their after-purchase customer service is comically awful.
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