Moon Valley Motor Care


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

99 Reviews

99% Would Recommend
Latest Review 4 days ago
DUSTIN M. on 05/26/2017
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"Honest Service"
Great experience
Vehicle: Toyota Camry
Service Date: 05/25/2017
Review Created: 05/26/2017 06:29 AM
Nathan R. on 05/25/2017
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Nathan said Dawn was friendly, helpful and accommodating. He is just what he is looking for in a mechanic.
Vehicle: Audi A4
Category: Service
Service Date: 05/23/2017
Review Created: 05/25/2017
This review was collected via phone interview by Customer Research Inc.
Charles K. on 05/23/2017
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Charles said this business was the best. He loves them.
Vehicle: Lexus GS 430
Category: Service
Service Date: 04/14/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Chris T. on 05/23/2017
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Chris said he has not confirmed the resolution to the problem yet. However, the staff were friendly and fast. He thanked them for their diligent service.
Vehicle: BMW 330i
Category: Service
Service Date: 04/13/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Griffin R. on 05/23/2017
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Griffin said he did not have any complaints. They had his vehicle ready when he wanted it.
Vehicle: RAM 1500
Category: Service
Service Date: 05/18/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Peter R. on 05/23/2017
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Peter said he did not have any complaints.
Vehicle: Pontiac Solstice
Category: Service
Service Date: 05/17/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
DENNIS G. on 05/19/2017
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"Thankful for Moon Valley Motor Care"
Dawn, we're so thankful to be able to have mechanics (& owners) that are trustworthy, reliable and courteous! You guys are the best! Thank you!
Vehicle: Mercury Grand Marquis
Service Date: 05/18/2017
Review Created: 05/19/2017 09:15 PM
THE MOON VALLEY M. at Moon Valley Motor Care responded on 05/22/2017

Thank you both for your continued business over the years!  We greatly appreciate your confidence in us and we hope to continue to keep you and your family safely on the road.  Enjoy Michigan over the summer!  

JANET R. on 05/19/2017
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"Excellent Service!"
Moon Valley Motor Care provided excellent and timely service! Dawn and her professionals are knowledgeable and thorough in their review of what is needed for service and the actual service performed. If your vehicle needs service, you need to consider Moon Valley Motor Care - a local, trustworthy motor vehicle service business.
Vehicle: Ford Edge
Service Date: 05/18/2017
Review Created: 05/19/2017 07:38 AM
THE MOON VALLEY M. at Moon Valley Motor Care responded on 05/19/2017

Thanks for the great review Paul.  We've been servicing your cars for years and we greatly appreciate the confidence and trust you have in us.  

AL D. on 05/19/2017
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"Mirror replacement"
Dawn was wonderful. She checked salvage yards across the country to find a mirror that would match and fit my 2014 MKX. The mirror was cheaper from salvage yard then buying new. Once mirror arrived it was installed same day in about and hour. Dawn was kind enough to give me ride home so I didn't have to wait at garage.
Vehicle: Lincoln MKX
Service Date: 05/17/2017
Review Created: 05/19/2017 05:17 AM
THE MOON VALLEY M. at Moon Valley Motor Care responded on 05/19/2017

Thank you for recognizing our efforts to please you Al.  As a family owned and operated business for over 20 yrs, we appreciate every single customer and try to go out of our way everytime.  Thank you for your review and kind words. 

Caitlyn L. on 05/18/2017
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Caitlyn said this business did a good job.
Vehicle: Toyota Camry Solara
Category: Service
Service Date: 04/26/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
THE MOON VALLEY M. at Moon Valley Motor Care responded on 05/22/2017

Caitlyn- We appreciate your review and your business.  Let us know if we can help you in the future.  Thank you 

Brandy B. on 05/18/2017
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Brandy said this business did a good job, they were fast, and the lady who helped her, was nice.
Vehicle: Chevrolet Uplander
Category: Service
Service Date: 05/04/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
THE MOON VALLEY M. at Moon Valley Motor Care responded on 05/22/2017

Thank you for your comments and kind review Brandy.  We are here if you need us again.  

Glenn P. on 05/18/2017
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Glenn said this business provided pretty good work. However, they ordered the wrong part and he had to reschedule the service day.
Vehicle: Dodge Caravan
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
THE MOON VALLEY M. at Moon Valley Motor Care responded on 05/22/2017

Glenn,
Thank you for your comments/review.  We know sometimes the distributors dont get the part correct on the first try , especially when it's a salvage yard and a complicated part such as yours was with all the options avail, but I'm glad we got the right part the next day and saved you so much money.  Thank you for your business again. 

KATHY S. on 05/10/2017
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"Great Service"
Serviced my car within a few hours and provided great customer service.
Vehicle: Honda Accord
Service Date: 05/08/2017
Review Created: 05/10/2017 12:28 PM
THE MOON VALLEY M. at Moon Valley Motor Care responded on 05/10/2017

Thank you Kathy, You , Ray, and the kids have been loyal customers over the years and we appreciate you all.  Thank you 

ANITA G. on 04/28/2017
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"Great Service"
Dawn and staff so accomodated, and do terrific work,
Vehicle: Honda Element
Service Date: 04/05/2017
Review Created: 04/28/2017 07:55 AM
THE MOON VALLEY M. at Moon Valley Motor Care responded on 04/28/2017

Thank you Anita.  We appreciate you trust in us.  

Don S. on 04/28/2017
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Don said he has been visiting this business for 27 years. They are good mechanics and good people. They are good family.
Vehicle: Toyota Highlander
Category: Service
Service Date: 03/27/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
THE MOON VALLEY M. at Moon Valley Motor Care responded on 05/02/2017

Thank you so much for the kind words, Don!
We appreciate you & we can't thank you enough for your loyalty through the years!

KAREN N. on 04/26/2017
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"Moon Valley Motor Care is the Best!"
Have been a customer of Moon Valley Motor Care for many years. I would not dream of having my car serviced anywhere else. All of the folks at Moon Valley Motor Care are knowledgeable, thorough, honest, and caring. I always receive the best service on my 2008 Toyota Corolla. I am always pleased with everything! Take your car to Moon Valley Motor Care. You will not be disappointed!
Vehicle: Toyota Corolla
Service Date: 04/24/2017
Review Created: 04/26/2017 08:42 PM
THE MOON VALLEY M. at Moon Valley Motor Care responded on 05/02/2017

Thank you so much for the kinds words Karen! We appreciate you!

Nadira A. on 04/26/2017
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Nadira said the customer service at this business was good. The lady and everybody there was very nice. They know what they are doing, and they will go back.
Vehicle: Ford Econoline
Category: Service
Service Date: 04/24/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
THE MOON VALLEY M. at Moon Valley Motor Care responded on 04/27/2017

Thank you for your kind review Nadira.  We look forward to keeping you safely on the road.  

Tim J. on 04/26/2017
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Tim said this business did a good job. He had a good experience.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 03/28/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
THE MOON VALLEY M. at Moon Valley Motor Care responded on 05/02/2017

Thanks Tim! We appreciate you!

LOUISE C. on 04/23/2017
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"Price quoted was different than price charged."
The price charged should be same as price quoted.
Vehicle: Toyota Highlander
Service Date: 04/21/2017
Review Created: 04/23/2017 12:46 PM
STEVE B. on 04/22/2017
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"Always a pleasure!"
Wouldn't take my vehicles anywhere else. Took our Accord in to have it checked for any underside damage after running over a traffic barricade Tuesday night. Fortunately no damage, and was not charged for putting it up on the lift and checking things out. That is great customer service and what keeps me coming back. Dawn and the staff always treat me right, don't even try to do unneeded work, and are great to work with.
Vehicle: Honda Accord
Service Date: 04/21/2017
Review Created: 04/22/2017 02:38 PM
THE MOON VALLEY M. at Moon Valley Motor Care responded on 04/24/2017

Steve, Thank you for that super complimentary review!  You have been such a pleaure to service over the years, always so positive, and appreciative.  We appreciate your trust in us over the years.  

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