99% Would Recommend
Latest Review 2 days ago
Scott B. on 04/24/2017
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"email notices and regular service work"
TRUST, quality work AND explanation, and the cajoling relationship I have with everyone
Vehicle: Subaru Forester
Service Date: 04/22/2017
Review Created: 04/24/2017 02:58 AM
William L. on 04/20/2017
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"friendy help"
5 star
Vehicle: Ford Taurus
Service Date: 04/20/2017
Review Created: 04/20/2017 10:34 PM
Jeff M. on 04/20/2017
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Spoke with Julie. She said this business got her in right away. They took care of her vehicle right away and they called right away. They do a good job.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 04/19/2017
Review Created: 04/20/2017
This review was collected via phone interview by Customer Research Inc.
Bruce T. on 04/18/2017
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Bruce said they did what they told him they were doing. They did a good job and they did it in a timely manner.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/14/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
Justin T. on 04/14/2017
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"Great service and communication "
I enjoy working with the team at Norm's. Their service and communication are excellent. I always know where I stand and what to expect. They don't push me to do unwarranted repairs and they seem genuinely concerned about the money I spend with them.
Vehicle: Dodge Durango
Service Date: 04/13/2017
Review Created: 04/14/2017 09:35 PM
Monica W. on 04/14/2017
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Monica said she did not have any problems. The staff at this business were all very friendly.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/03/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Niki A. on 04/13/2017
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"Always great! "
As always the work and customer service is nothing but the absolute best. Ian is great and everyone there has the customer's best interest in mind.
Vehicle: Jeep Grand Cherokee
Service Date: 04/11/2017
Review Created: 04/13/2017 12:55 PM
Marge J. on 04/11/2017
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Marge said she is satisfied with this business, and has been going there for 20 years. She enjoys the guys there. They are nice and accommodating. They are a good group of people and she trusts them. They have never disappointed her.
Vehicle: Oldsmobile Ninety-Eight
Category: Service
Service Date: 04/04/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Josh D. on 04/11/2017
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Josh said he has never had to take anything back because this business fixes it right the first time, and they do it in a timely manner.
Vehicle: Acura 2.3CL
Category: Service
Service Date: 04/07/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Jerry J. on 04/09/2017
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"These guys have gone above"
They have stepped up for me and took care of me .and they back there warrenty and have earned my trust and would tell everyone to go there
Vehicle: Chevrolet Pickup
Service Date: 04/08/2017
Review Created: 04/09/2017 05:36 PM
Kay M. on 04/07/2017
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Kay said this business provided good service.
Vehicle: Dodge Caliber
Category: Service
Service Date: 04/03/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
Lenny M. on 04/03/2017
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"Our #1 choice for car repair"
Norms Car Care is one of the most honest business's that we've ever worked with. Knowledgeable, reasonable and trustworthy.
Vehicle: Chevrolet Silverado
Service Date: 03/27/2017
Review Created: 04/03/2017 07:55 PM
Heather N. on 03/28/2017
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Heather said they did a good job.
Vehicle: Mazda Tribute
Category: Service
Service Date: 03/17/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
Paul M. on 03/28/2017
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Paul said his vehicle works and that's good.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 03/27/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
Lilly E. on 03/28/2017
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Lilly said she is very pleased with this facility and she has known them forever.
Vehicle: Mazda Tribute
Category: Service
Service Date: 03/27/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
Mel B. on 03/27/2017
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"They overcharge in a huge way."
You say I have 151,000 miles on my car and if you would have looked at the odometer reading, you should have seen 97,000 plus.
Vehicle: Chevrolet Corvette
Service Date: 03/25/2017
Review Created: 03/27/2017 08:54 AM
Garrett C. on 03/27/2017
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Garrett said they did a good job.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 03/24/2017
Review Created: 03/27/2017
This review was collected via phone interview by Customer Research Inc.
Emma B. on 03/26/2017
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"3.24. visit"
As always: great service, quick& efficient! Thank you!
EB
Vehicle: Jeep Liberty
Service Date: 03/25/2017
Review Created: 03/26/2017 07:05 AM
Carl R. on 03/24/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Didn't fix the problem I brought it in for"
My van has a leak in the hose going to the gas tank, so when I fill it, i end up with a pool of gas on the ground under the van, which is dangerous. I apologized for leaving 1/4 of a tank, since I knew they had to drop the tank, and they said that wouldn't be a problem. The van was also running badly, and unfortunately I mentioned that they could look at that, too, after they did the tank. They kept the van Friday, Saturday, and Monday. Usually I can't do without the van for even a day, but that particular week it worked for me to leave it, and I could have left it longer if needed. I picked it up, and $400 later it runs a little better, but they left a note "we have to drop the tank to fix the leak". Um, yes, that's why I brought it in. Great. I'm no better off than before. It's still dangerous, and now I need to find a repair shop that actually fixes the thing I brought it in for. The only reason I gave them more than 1 star is because it actually does run a little better. They actually called me at one point and asked if it was OK to add gas so that they could find the leak, which I said was fine, so i know they looked for the leak. It boggles my mind that they didn't bother to fix it.
Service Date: 03/16/2017
Review Created: 03/24/2017 10:46 AM
Cody K. on 03/18/2017
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"Great customer Service"
Norms/Ian did another great job with my jeep. They are so honest and makes me feel like a small town business.
Vehicle: Jeep Patriot
Service Date: 03/17/2017
Review Created: 03/18/2017 11:31 AM
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