99% Would Recommend
Latest Review 4 days ago
JAMES K. on 06/21/2017
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"Quick Turnaround"
Called Chris on Monday morning and explained to him the problem I was having with my exhaust system. He told me to drop it off and he would have a look at it, and if it was what he suspected, I should be able to have my car back the same day. He called me back at around 2:00pm, and the repair was complete, and ready to be picked up. I thank him for seeing me on the day I called. The repair was done quickly, and the cost was very reasonable. As always, extremely satisfied with the service dept.
Vehicle: Audi A4
Service Date: 06/19/2017
Review Created: 06/21/2017 06:49 AM
TAMEKA B. on 06/18/2017
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"Friendly and excellent service"
Very satisfied
Vehicle: Audi S6
Service Date: 06/13/2017
Review Created: 06/18/2017 06:15 PM
Andrew L. on 06/16/2017
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Andrew said he liked the employees at the business. He got a great vehicle at a great price.
Vehicle: Audi A8 Quattro
Category: Service
Service Date: 06/15/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
TOM T. on 06/13/2017
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"Excellent service and prompt communication"
I was informed of all activity and decisions that needed to be made.
Vehicle: Mercedes-Benz E350
Service Date: 06/07/2017
Review Created: 06/13/2017 04:19 AM
ALEX W. on 06/12/2017
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"5 Stars"
Chris and his service team are top notch. I've been getting my cars services at North Bay for the last 5 years. There is no other place I would take my cars. Great experience, no BS, competitive pricing and most importantly great work. Thanks Chris!
Vehicle: Mercedes-Benz C300
Service Date: 06/09/2017
Review Created: 06/12/2017 06:39 AM
Edward C. on 06/09/2017
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Spoke with Joan. She said she purchased a vehicle and she is very happy with the purchase.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 05/12/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Angel S. on 06/09/2017
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Angel said this business was pretty good.
Vehicle: Audi A6
Category: Service
Service Date: 06/07/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
MICHAEL C. on 06/08/2017
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"Michael "
Fast & friendly service
Vehicle: Mercedes-Benz E350
Service Date: 06/07/2017
Review Created: 06/08/2017 05:19 AM
Susan D. on 06/06/2017
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Susan said they fixed her vehicle. They are knowledgeable technicians.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 06/02/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Zach M. on 06/05/2017
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Zach said it was an overall good experience. A friend recommended this business.
Vehicle: Volkswagen Touareg
Category: Service
Service Date: 05/23/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Emilio C. on 06/02/2017
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Emilio said he has sent this business two clients already. Grace is great and answers any questions he has. He said he feels he is actually trying to save him money and he doesn't push any unnecessary repairs, like a dealership. He highly recommends them for service.
Vehicle: Audi S4
Category: Service
Service Date: 05/05/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Chris W. on 06/02/2017
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Chris said the business is good and their service manager is great.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 05/19/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Yuan J. on 06/01/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Yuan said he was not impressed. The staff were friendly but their responses were slow. When he purchased a vehicle the salesperson said the nicks would be touched up but this was not done. The process took more than a month. It was apparent that there was no personalized service. They were nice but he was not impressed with the process.
Vehicle: BMW X5
Category: Service
Service Date: 05/26/2017
Review Created: 06/01/2017
This review was collected via phone interview by Customer Research Inc.
BOB P. on 05/29/2017
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"Always Dependable"
Northbay imports is always my first stop for car shopping or repairs. Most recently if there is a job that they can't do they will recommend what you should do, and are always spot on! Chris is great to work with, weather you are driving an Audi R8 or in an A4, everybody gets treated with the same personal professional touch! Thank you!
Vehicle: Audi A4
Service Date: 05/02/2017
Review Created: 05/29/2017 04:16 AM
ALANZO R. on 05/25/2017
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"Honestly "
Be Honest, And being professional
Vehicle: Mercedes-Benz ML350
Service Date: 05/23/2017
Review Created: 05/25/2017 07:19 AM
EDWARD K. on 05/24/2017
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"Still Great"
Never had a problem, great service. Chris is very accomodating
Vehicle: Mercedes-Benz E350
Service Date: 05/19/2017
Review Created: 05/24/2017 08:05 AM
DARRYL L. on 05/22/2017
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"outstanding service"
short notice for a check engine light
Chris responded and it was resolved the
same afternoon. Great Job
Vehicle: Mercedes-Benz C320
Service Date: 05/17/2017
Review Created: 05/22/2017 06:19 AM
MARK M. on 05/19/2017
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"Great Service is what makes North Bay what it is!"
As usual, service manager Chris was excellent - nothing more to add!
Vehicle: Audi S5
Service Date: 05/17/2017
Review Created: 05/19/2017 07:52 AM
ROXANNE V. on 05/19/2017
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"Awesome as Always"
I will never go anywhere else. Chris provides excellent customer service and is always available!
Vehicle: Audi Q7
Service Date: 05/17/2017
Review Created: 05/19/2017 06:20 AM
JAMES K. on 05/18/2017
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"Service Review"
As always, Chris and company were splendid. Had me in and out in a very reasonable amount of time, and made recommendations for my next appointment.
Vehicle: Audi A4
Service Date: 05/16/2017
Review Created: 05/18/2017 11:17 AM
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