North Rockdale Collision Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

505 Reviews

98% Would Recommend
Latest Review 4 days ago
Cherly S. on 05/20/2017
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Spoke Sonny. He said the business did a good job. It did not take as long as they said it would. He got his vehicle back in the same clean condition that it was in before he went in.
Category: Collision
Service Date: 04/13/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Ryane H. on 05/20/2017
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Ryane said she did not have any issues or problems with the work done at this business.
Category: Collision
Service Date: 04/07/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Patricia R. on 05/19/2017
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Patricia said the business was very helpful and quick.
Category: Collision
Service Date: 04/03/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Johnny W. on 05/19/2017
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Johnny said the business has good customer service.
Category: Collision
Service Date: 04/13/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Joe C. on 05/19/2017
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Joe said he was happy with everything that went on and his vehicle runs great.
Category: Collision
Service Date: 04/11/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Lilly Vonita F. on 04/10/2017
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Lilly said the personnel are very kind, efficient and are very professional.
Category: Collision
Service Date: 03/23/2017
Review Created: 04/10/2017
This review was collected via phone interview by Customer Research Inc.
Banner S. on 04/10/2017
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Spoke with Rhonda. She said it was a great experience and they did a good job.
Category: Collision
Service Date: 03/16/2017
Review Created: 04/10/2017
This review was collected via phone interview by Customer Research Inc.
Pamela M. on 04/07/2017
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Pamela said the business was good.
Category: Collision
Service Date: 03/07/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
Natasha L. on 04/07/2017
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Natasha said this business does quality work and they finish in a timely manner. The staff is friendly and courteous.
Category: Collision
Service Date: 03/16/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
Cynthia W. on 04/06/2017
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Cynthia said she has used this business before.
Category: Collision
Service Date: 03/29/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
Ray B. on 04/06/2017
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Ray said he would not take his vehicle back to this business. He was unsure if it was the insurance or this business who was in the wrong but there was a delay of 1 to 2 days due to parts. They still have not received the part they were waiting on. They did not do what they had promised to do. They left white stuff in his vehicle and some type of pad for buffing or sanding.
Category: Collision
Service Date: 03/24/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
Miranda M., Office Manager at North Rockdale Collision Center responded on 04/09/2017

His vehicle did take one or two days more than originally planned but that was due to waiting for the insurance company to decide what they were covering on his vehicle.  As soon as we received the approval we immediately started on his vehicle.  As far as a part missing, we are not aware of anything missing and he will be contacted about this.  The customer has a small repair and paint time done to a door.  Only one part had to be ordered and it arrived the day before the vehicle was complete.  We strive to make sure that customers vehicles are returned free of any dust or dirt we may have inadvertently gotten in the vehicles, however during pollen season it is tough to keep vehicles clean when doors are opening.  We will contact the customer to try and resolve his issues. 

Gaila Y. on 04/06/2017
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Gaila said this business was easy to work with and they answered all of her questions. They finished the repairs on time.
Category: Collision
Service Date: 03/21/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
Michael B. on 04/06/2017
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Michael said he was satisfied with their timeliness, quality of work and communication. They had his vehicle ready ahead of the promised time and they even detailed it before returning it to him. He was completely satisfied with their courtesy and professionalism, specifically with Miranda. He has visited them before. Everything they did was outstanding and if he ever needs his vehicle repaired again, then they will be the ones to do it.
Category: Collision
Service Date: 03/28/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
Katelyn L. on 04/06/2017
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Katelyn said when she got her vehicle back, it looked brand new.
Category: Collision
Service Date: 03/29/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
Paul B. on 02/13/2017
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Paul said they did a great job and he has not had any problems.
Category: Collision
Service Date: 01/05/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Timothy C. on 02/07/2017
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Timothy said they are timely and straight to the point. They got his vehicle back to him quicker than expected.
Category: Collision
Service Date: 01/24/2017
Review Created: 02/07/2017
This review was collected via phone interview by Customer Research Inc.
Marcy M. on 02/03/2017
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Spoke with Marcy's husband. He said they did a great job and the vehicle looks good. It was done in a timely manner.
Category: Collision
Service Date: 01/19/2017
Review Created: 02/03/2017
This review was collected via phone interview by Customer Research Inc.
Doreen H. on 02/03/2017
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Doreen said the service was wonderful and great.
Category: Collision
Service Date: 01/26/2017
Review Created: 02/03/2017
This review was collected via phone interview by Customer Research Inc.
Jim S. on 02/03/2017
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Jim said the repairs at this facility were done well. He was surprised that they were going to detail his vehicle but there were several missed areas. When they surprise their customers but only do half of the job, they are kind of wasting their time and money.
Category: Collision
Service Date: 01/10/2017
Review Created: 02/03/2017
This review was collected via phone interview by Customer Research Inc.
Jack H. on 02/03/2017
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Jack said they performed excellent work. There was no paint work performed. There weren't any problems and everyone was very friendly. He had a great experience.
Category: Collision
Service Date: 01/12/2017
Review Created: 02/03/2017
This review was collected via phone interview by Customer Research Inc.
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