We are disappointed to hear Mrs. Knox had issues with her service. While her vehicle was here, no personal belongings were messed with in her vehicle. We could not vaccum the inside of the vehicle because the rear and passenger front seat had so many personal belongings. We only get into the driver seat of a customers car unless a repair causes us to go into another area. We always have customers remove their belongings if it will be in the way of a repair. Mrs. Knox had a poor prior repair and paint job done to a portion of her vehicle. She discussed with her insurance company taking an appearance allowance because we were not going be able to paint in that area. Due to our fresh and proper paint job being right next to the poor prior paint work, it did give a different appearance, however the customer agreed to this with her insurance company by taking a settlement. The check engine light was inspected and it was determined to be related to a prior issue. The reason for the light and how to fix it was explained to the Mr. Knox. We did not personally meet Mrs. Knox as her husband was the one who picked up and dropped off the vehicle. He stated that he was happy with the repairs.
His vehicle did take one or two days more than originally planned but that was due to waiting for the insurance company to decide what they were covering on his vehicle. As soon as we received the approval we immediately started on his vehicle. As far as a part missing, we are not aware of anything missing and he will be contacted about this. The customer has a small repair and paint time done to a door. Only one part had to be ordered and it arrived the day before the vehicle was complete. We strive to make sure that customers vehicles are returned free of any dust or dirt we may have inadvertently gotten in the vehicles, however during pollen season it is tough to keep vehicles clean when doors are opening. We will contact the customer to try and resolve his issues.