North Rockdale Collision Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

511 Reviews

97% Would Recommend
Latest Review about 2 months ago
Rhonda K. on 07/08/2017
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Rhonda said the repair at this facility was horrible. When she got her vehicle back, it wasn't how it was supposed to be. Everything was messed up. Her vehicle is black and she guesses it must be hard to match the black paint. It was returned to her two days late but she did not elaborate any further. The check engine light was on and she told them but they told her it was on before she brought it to them. She stated it wasn't on before. It was returned to her dirty, inside and out. Her trunk had been rummaged through. She had documents in there because she was moving. Her passport and marriage license were among the things that were all over her trunk. She did not deal with the personnel at all.
Category: Collision
Service Date: 06/14/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Miranda M., Office Manager at North Rockdale Collision Center responded on 07/28/2017

We are disappointed to hear Mrs. Knox had issues with her service.  While her vehicle was here, no personal belongings were messed with in her vehicle.  We could not vaccum the inside of the vehicle because the rear and passenger front seat had so many personal belongings.  We only get into the driver seat of a customers car unless a repair causes us to go into another area.  We always have customers remove their belongings if it will be in the way of a repair.  Mrs. Knox had a poor prior repair and paint job done to a portion of her vehicle.  She discussed with her insurance company taking an appearance allowance because we were not going be able to paint in that area.  Due to our fresh and proper paint job being right next to the poor prior paint work, it did give a different appearance, however the customer agreed to this with her insurance company by taking a settlement.  The check engine light was inspected and it was determined to be related to a prior issue.  The reason for the light and how to fix it was explained to the Mr. Knox.  We did not personally meet Mrs. Knox as her husband was the one who picked up and dropped off the vehicle.  He stated that he was happy with the repairs.

Garfield B. on 07/07/2017
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Spoke with Sheila. She said the business provided excellent customer service, they did a great job, and there were no problems. They had a nice staff, and did quality work. They did not have outrageous prices.
Category: Collision
Service Date: 06/05/2017
Review Created: 07/07/2017
This review was collected via phone interview by Customer Research Inc.
Telvin W. on 07/06/2017
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Telvin said the business provides great and fast customer service. They are friendly. The vehicle was 3 days late due to a problem with her insurance company. They didn't vacuum or wash the vehicle when they said they would.
Category: Collision
Service Date: 06/16/2017
Review Created: 07/06/2017
This review was collected via phone interview by Customer Research Inc.
Becky H. on 07/06/2017
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Becky said they were honest.
Category: Collision
Service Date: 06/14/2017
Review Created: 07/06/2017
This review was collected via phone interview by Customer Research Inc.
Cedrick S. on 05/24/2017
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Cedrick said this business got everything done in a timely fashion and to his satisfaction.
Category: Collision
Service Date: 04/10/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Bruce G. on 05/24/2017
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Bruce said the business did a good job repairing his vehicle. They were really polite and called when his vehicle was ready.
Category: Collision
Service Date: 04/10/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Cherly S. on 05/20/2017
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Spoke Sonny. He said the business did a good job. It did not take as long as they said it would. He got his vehicle back in the same clean condition that it was in before he went in.
Category: Collision
Service Date: 04/13/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Ryane H. on 05/20/2017
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Ryane said she did not have any issues or problems with the work done at this business.
Category: Collision
Service Date: 04/07/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Patricia R. on 05/19/2017
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Patricia said the business was very helpful and quick.
Category: Collision
Service Date: 04/03/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Johnny W. on 05/19/2017
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Johnny said the business has good customer service.
Category: Collision
Service Date: 04/13/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Joe C. on 05/19/2017
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Joe said he was happy with everything that went on and his vehicle runs great.
Category: Collision
Service Date: 04/11/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Lilly Vonita F. on 04/10/2017
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Lilly said the personnel are very kind, efficient and are very professional.
Category: Collision
Service Date: 03/23/2017
Review Created: 04/10/2017
This review was collected via phone interview by Customer Research Inc.
Banner S. on 04/10/2017
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Spoke with Rhonda. She said it was a great experience and they did a good job.
Category: Collision
Service Date: 03/16/2017
Review Created: 04/10/2017
This review was collected via phone interview by Customer Research Inc.
Pamela M. on 04/07/2017
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Pamela said the business was good.
Category: Collision
Service Date: 03/07/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
Natasha L. on 04/07/2017
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Natasha said this business does quality work and they finish in a timely manner. The staff is friendly and courteous.
Category: Collision
Service Date: 03/16/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
Cynthia W. on 04/06/2017
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Cynthia said she has used this business before.
Category: Collision
Service Date: 03/29/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
Ray B. on 04/06/2017
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Ray said he would not take his vehicle back to this business. He was unsure if it was the insurance or this business who was in the wrong but there was a delay of 1 to 2 days due to parts. They still have not received the part they were waiting on. They did not do what they had promised to do. They left white stuff in his vehicle and some type of pad for buffing or sanding.
Category: Collision
Service Date: 03/24/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
Miranda M., Office Manager at North Rockdale Collision Center responded on 04/09/2017

His vehicle did take one or two days more than originally planned but that was due to waiting for the insurance company to decide what they were covering on his vehicle.  As soon as we received the approval we immediately started on his vehicle.  As far as a part missing, we are not aware of anything missing and he will be contacted about this.  The customer has a small repair and paint time done to a door.  Only one part had to be ordered and it arrived the day before the vehicle was complete.  We strive to make sure that customers vehicles are returned free of any dust or dirt we may have inadvertently gotten in the vehicles, however during pollen season it is tough to keep vehicles clean when doors are opening.  We will contact the customer to try and resolve his issues. 

Gaila Y. on 04/06/2017
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Gaila said this business was easy to work with and they answered all of her questions. They finished the repairs on time.
Category: Collision
Service Date: 03/21/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
Michael B. on 04/06/2017
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Michael said he was satisfied with their timeliness, quality of work and communication. They had his vehicle ready ahead of the promised time and they even detailed it before returning it to him. He was completely satisfied with their courtesy and professionalism, specifically with Miranda. He has visited them before. Everything they did was outstanding and if he ever needs his vehicle repaired again, then they will be the ones to do it.
Category: Collision
Service Date: 03/28/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
Katelyn L. on 04/06/2017
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Katelyn said when she got her vehicle back, it looked brand new.
Category: Collision
Service Date: 03/29/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
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