His vehicle did take one or two days more than originally planned but that was due to waiting for the insurance company to decide what they were covering on his vehicle. As soon as we received the approval we immediately started on his vehicle. As far as a part missing, we are not aware of anything missing and he will be contacted about this. The customer has a small repair and paint time done to a door. Only one part had to be ordered and it arrived the day before the vehicle was complete. We strive to make sure that customers vehicles are returned free of any dust or dirt we may have inadvertently gotten in the vehicles, however during pollen season it is tough to keep vehicles clean when doors are opening. We will contact the customer to try and resolve his issues.