business image

North Wells Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,117 Reviews)
91

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
5.0
ReScore Average
91
Net Promoter Score ®

Business Details

About

Established in 1958, North Wells Service Center was formerly known as Ed’s Sunoco. Since then, we’ve witnessed growth and conducted business in three different locations. In the last seven years, our team has had the pleasure to work alongside the previous owner, Mitch. Working closely with Mitch was a tremendous and beneficial learning Established in 1958, North Wells Service Center was formerly known as Ed’s Sunoco. Since then, we’ve witnessed growth and conducted business in three different locations. In the last seven years, our team has had the pleasure to work alongside the previous owner, Mitch. Working closely with Mitch was a tremendous and beneficial learning experience for me. During that period, I developed a genuine interest in taking over the business once it was the appropriate time. In 2023, that moment arrived, and Mitch entrusted the company to me.

As a NAPA Auto Care Service Center, all repairs performed come with a nationwide warranty, covering you for two years or 24,000 miles.

Our team, including myself, undergoes over 40 hours of continued training to stay updated with the advancements in today's rapidly evolving vehicles.
...more

Categories
Auto Maintenance, Oil Change, Auto Repair
Contact
(260) 483-4438

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
522 Wallywood Avenue Fort Wayne, IN 46808-1545
North Wells Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,117 Reviews)

RP
gravatar
Rita P.
Fort Wayne, IN
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/15/2013
verified customerVerified Customer
Miss price quote.
Quote one price for repairs needed when I had the car in for routine maintenance. When I dropped the car off, asked to have them call if repairs went over a certain amount. Got a call with the 50% increase in price and work had already started on auto. When asked about increase, was told the other guy missed quoted. This is the first time this has happened here. When I picked the car up nothing was said about needing any other maintenance. When I looked at the invoice at home, it said I need more maintenance work done. But I don't know how soon they needs to be done. They do great work and the staff is friendly. I will go back, hoping this is a one time occurrence. At the end day I felt because I am female I was taken advantage of, just like every other auto repair place.
Recommended
Mitch R., pres from North Wells Service Center responded on 07/22/2013 09:32 AM
Wanted to wait to speak with Rita to find out what exactly happened. It was a misunderstanding between lifetime warranty brake pads vs 50,000 mile warranty brake pads and everything is now cleared up. I do want to make sure everyone knows we DO NOT care who you are, male or female, we strive to give everyone the same respect we would like to be given and would never take advantage of anyone or sell something not needed. Mitch Reinholt
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