Business Solutions
English Español
SureCritic / Auto Maintenance / O'Neill's Transmission Service, Inc.
business image

O'Neill's Transmission Service, Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(590 Reviews)
0
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
88%
4 stars
8%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores™
3.7
ReScore™ Average
0
Net Promoter Score ®

Business Details

About

O'Neill's guarantees every transmission it repairs or rebuilds and also guarantees courteous, professional service, or your money back.
We are not only a Transmissions shop we are also a Full Service Repair shop with State the Art Equipment and highly trained Technicians.
Being professional means O'Neill's guarantees every transmission it repairs or rebuilds and also guarantees courteous, professional service, or your money back.
We are not only a Transmissions shop we are also a Full Service Repair shop with State the Art Equipment and highly trained Technicians.
Being professional means more than maintaining superior technical skills; it means genuinely caring for each customer, whether an individual car owner or an automobile dealer. And it means showing and backing that care with a meaningful guarantee. ...more

Categories
Auto Maintenance, Transmission Repair, Auto Repair
Contact
(616) 949-1230
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6749 Old 28th St SE Grand Rapids, MI 49546-6923
Get Directions
O'Neill's Transmission Service, Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(590 Reviews)
Write a Review
Recent Reviews
JF
gravatar
Jon F.
Grand Rapids, MI
Eagle Vision
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/30/2013
verified customerVerified Customer
Charged more than what was initially quoted.
The first time I went in to get a quote on the repair, I was given around an $80 price for the part and another $65 for service. I had access to the part already and asked to have them replace my broken part with the one I already had, assuming that the service charge would stay the same. But AFTER replacing the O2 sensor, I was asked to pay $90. $20 didn't seem like a big enough deal to question it at the time, but the more I thought about it, the more bitter of a taste it left in my mouth. It just feels like I got swindled out of some money a bit and it saddens me because my car seems to be fixed and the overall experience other than that was ok. If someone were to ask me if I recommend this place, I wouldn't be able to tell them without mentioning that they are dishonest about pricing their services.
Not Recommended
Craig O., Service Manager from O'Neill's Transmission Service, Inc. responded on 11/04/2013 05:52 AM

Thanks for taking the time to speak with me about this matter on Friday Jon.  If I can help you with any other questions in regards to this, feel free to give me a call.  We appreciate your business
Thanks,
   -Tom Wagenaar

Businesses Near You
Rev/Luxe Autoworks
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(10 Reviews)
Westside Garage
89
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(511 Reviews)
Auto-Lab Complete Car Care Center of Jenison
83
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(138 Reviews)
River City Auto & Transmission
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(32 Reviews)
Maxim Auto Repair
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(534 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.