O'Neill's guarantees every transmission it repairs or rebuilds and also guarantees courteous, professional service, or your money back.
We are not only a Transmissions shop we are also a Full Service Repair shop with State the Art Equipment and highly trained Technicians.
Being professional means
O'Neill's guarantees every transmission it repairs or rebuilds and also guarantees courteous, professional service, or your money back.
We are not only a Transmissions shop we are also a Full Service Repair shop with State the Art Equipment and highly trained Technicians.
Being professional means more than maintaining superior technical skills; it means genuinely caring for each customer, whether an individual car owner or an automobile dealer. And it means showing and backing that care with a meaningful guarantee.
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Verified CustomerMegan, I'm sorry you feel that you didn't experience the service that you were paying for. Please allow me to give you some background, and our objective in these situations. If then, you still feel short changed we will refund you the difference.
Modern transmissions are electrically controlled, and require us to read codes for a starting point in diagnostics. Many engine sensors, and mechanical problems can effect transmission function.
We feel that our typical customer wants to know as much about all mechanical problems that we can observe so that they can make sound repair decisions. We are not just a transmission specialty shop. We are well equipped and trained in all aspects of your vehicle.
If in our process, you received diagnostic information that you already posessed, please don't consider it an attempt to just sell you more. We simply want informed customers.
Charging for this initial diagnostics is actually new for us. I had to start this because much of Shaun's days were spent diagnosing work that we did not sell repairs on, and he is our highest paid tech.
I sincerely want a positive experience for all of my customers, and appreciate your feedback. Let me know if you have further questions or concerns.
Thank you,
Tedd O'Neill
