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O'Neill's Transmission Service, Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(590 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
3.7
ReScore Average
0
Net Promoter Score ®

Business Details

About

O'Neill's guarantees every transmission it repairs or rebuilds and also guarantees courteous, professional service, or your money back.
We are not only a Transmissions shop we are also a Full Service Repair shop with State the Art Equipment and highly trained Technicians.
Being professional means
O'Neill's guarantees every transmission it repairs or rebuilds and also guarantees courteous, professional service, or your money back.
We are not only a Transmissions shop we are also a Full Service Repair shop with State the Art Equipment and highly trained Technicians.
Being professional means more than maintaining superior technical skills; it means genuinely caring for each customer, whether an individual car owner or an automobile dealer. And it means showing and backing that care with a meaningful guarantee.
...more

Categories
Auto Maintenance, Transmission Repair, Auto Repair
Contact
(616) 949-1230

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
6749 Old 28th St SE Grand Rapids, MI 49546-6923
O'Neill's Transmission Service, Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(590 Reviews)

JR
gravatar
Jeff R.
Grand Rapids, MI
Dodge Cab & Chassis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2014
verified customerVerified Customer
Great customer service no matter what the situation.
I had a blown out torque converter which in consequently burned up my transmission so I called O'Neill's and they gave me options and a recommendation. They got it done very efficiently and always explained to me exactly what they happened and how they are fixing it. They even took me back into the shop to show me the parts that went bad. When my new torque converter failed due to a fluke malfunction, I brought it right back to them and they had it on a hoist within the hour. They even had a rental car for me when they had to keep my truck for a couple days. I have all the confidence in the world that the warranty they provided me with will keep me in good hands and even after it's up, I will still come back to them and recommend them to friends/family.
Recommended
Lisa O. from O'Neill's Transmission Service, Inc. responded on 02/19/2014 06:47 AM

Jeff,
Thank you for your response! We like to give our customers options that meet their needs for their vehicle. We also actually enjoy being able to show our customers what and why the problem occured.  I also appreciate your understanding and patience regarding the "fluke" malfunction. Those kind of things are frustrating to us as well. Keep in mind, we are here for all your vehicles service and maintenance needs.
Thanks again for your kind words. We greatly appreciate your business.

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