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Oxmoor Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,520 Reviews)
77
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
79
Total ReScores
4.4
ReScore Average
77
Net Promoter Score ®

Business Details

About

Oxmoor Hyundai is conveniently located in Louisville, KY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Oxmoor Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Oxmoor Hyundai is conveniently located in Louisville, KY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Oxmoor Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(502) 894-3400

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
8107 Shelbyville Road Louisville, KY 40222
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,520 Reviews)

MH
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Mary H.
Pleasureville, KY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/30/2022
3
Category: Service
New Hyundai Palisade with scratched up paint and door handles and small dent
I went into Oxmoor Hyundai on Sept. 17, 2022 to check out the 2023 Hyundai Palisade, as the lease on my 2020 Palisade was nearing the end. I worked with Keenan on my 2020, so naturally I sought him out. There were 2 Palisades that were contenders. One was in the showroom with 130ish miles, and 1 on the lot with 500+ miles. I chose the one in the showroom to purchase due to the lower miles. Here is where things go sideways. In just the hour or so that I was in there, I saw 3 different salesmen sitting in the front seat of my soon-to-be-car. I saw a sales guy eating a sandwich off of the hood, 3 salesmen leaning up against the car multiple times on both sides, basically using it as a leaning post.
So, I signed the sales agreement, they whisked the car out of the showroom to get a wash, and it was waiting outside after I had signed the agreement. It wasn't until then, after it had been washed, that I realized just how scratched the paint AND the handles really were. Keenan just laughed it off, trying to divert my attention to anything else. He finally offered me a tank of gas for all of the damage, which I did not receive. I should NEVER have taken that car home, but I assumed that I had 72 hours to rescind the contract. No right to rescind or no contract grace period after reading the fine print. I'm annoyed at Keenan, Oxmoor (for allowing their sales reps to basically ruin the paint job on new vehicles), and myself. DO NOT, I repeat, DO NOT buy a car that has been in the showroom. God only knows how many hours upon hours people were sitting in my leather front seats, but based on the fact that they're already creased, I can only imagine.
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