ReScore Reviews™ (1)

ReScore
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Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 3 days ago
Bonnie B. on 03/24/2017
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Bonnie said this business always does an excellent job and she trusts them. She is pleased with all of the employees, they are very nice and trustworthy.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 03/20/2017
Review Created: 03/24/2017
This review was collected via phone interview by Customer Research Inc.
Brian F. on 03/22/2017
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Spoke with Angela. She said the customer service is great. They take her to work after she drops the vehicle off and they pick her up when its finished.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 03/20/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Kayla N. on 03/18/2017
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Kayla said she likes the service provided. She would like to thank them.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/16/2017
Review Created: 03/18/2017
This review was collected via phone interview by Customer Research Inc.
Ashley J. on 03/17/2017
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Ashley said this business provided excellent service.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/15/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Karla J. on 03/01/2017
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Karla said the business always does what they say they will do and she has no problems with them. She expressed she is very happy with them and she would recommend them for service.
Vehicle: Toyota RAV4
Category: Service
Service Date: 02/23/2017
Review Created: 03/01/2017
This review was collected via phone interview by Customer Research Inc.
Bob D. on 02/24/2017
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"Great service"
I have used Stavros Auto Services for years. They have taken good care of my car since new. They have never done anything without my ok. They even wash your car when it's raining. Wouldn't hesitate to take my vehicles there. Thank you.
Vehicle: Ford C-Max
Service Date: 02/22/2017
Review Created: 02/24/2017 09:01 AM
Ashleigh H. on 02/23/2017
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Ashleigh said they are a great family business.
Vehicle: Toyota Camry
Category: Service
Service Date: 02/21/2017
Review Created: 02/23/2017
This review was collected via phone interview by Customer Research Inc.
Jean B. on 02/22/2017
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Jean said the business takes care of her, If she needs a ride somewhere, they will give her a ride. She really appreciates them and the way they take care of her.
Vehicle: Nissan Versa
Category: Service
Service Date: 02/20/2017
Review Created: 02/22/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. on 02/21/2017
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Jim said this business had good service and they did a good job on his vehicle. He was pleased with them.
Vehicle: Ford Expedition
Category: Service
Service Date: 02/17/2017
Review Created: 02/21/2017
This review was collected via phone interview by Customer Research Inc.
Katie Z. on 02/20/2017
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Katie said she likes the people that own this business and she would recommend them for service.
Vehicle: Toyota RAV4
Category: Service
Service Date: 02/10/2017
Review Created: 02/20/2017
This review was collected via phone interview by Customer Research Inc.
GLENN A. on 02/18/2017
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"stavros "
people and integrity of this business
Vehicle: Dodge Pickup
Service Date: 02/16/2017
Review Created: 02/18/2017 06:15 AM
Brenda P. on 02/18/2017
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Brenda said the business is good at what they do, and she would recommend them for service.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 02/16/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
Beth K. on 02/15/2017
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Beth said she's had problems with the business in the past but it was great this time. In the past, she went in to get a free oil change and got terrible service. As a result, she was 3 hours late to an appointment. They made a mistake 3 times, but finally got it right this time.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 02/13/2017
Review Created: 02/15/2017
This review was collected via phone interview by Customer Research Inc.
Marty J., Service Manager at Stavros Auto Services responded on 02/16/2017

I am glad to hear that you were happy with the service.  Our repair center is growing and we have gone through several personnel changes to ensure that our customers are getting our very best.

Dan R. on 02/07/2017
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"Excellent work very fast and a good car wash plus the lube and oil. great job. Thanks"
ditto above
Vehicle: Toyota Sienna
Service Date: 02/03/2017
Review Created: 02/07/2017 10:14 AM
Wayne C. on 02/07/2017
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Spoke with Kathleen. She said this business always does good work. They have been with them for years, and they know and trust them.
Vehicle: GMC Envoy
Category: Service
Service Date: 02/03/2017
Review Created: 02/07/2017
This review was collected via phone interview by Customer Research Inc.
MIKE L. on 02/03/2017
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"Great job"
Well as always you did a great job ....Still looking for old "Tug"
Vehicle: Toyota Tacoma
Service Date: 02/02/2017
Review Created: 02/03/2017 09:26 PM
John G. on 02/03/2017
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John said the business is always efficient. He doesn't have to wait forever because they are always really quick. This business makes sure they return the vehicle in a timely manner. He would like to thank the business for being fast and efficient.
Vehicle: Ford Ranger
Category: Service
Service Date: 01/31/2017
Review Created: 02/03/2017
This review was collected via phone interview by Customer Research Inc.
Marty J., Service Manager at Stavros Auto Services responded on 02/06/2017

Thanks for the kind review John! We always strive to treat our customers like family.

Marty Johnston | Service Manager
Stavros Auto Services | Pacific Auto Doctor
357 11th Ave SE | Albany OR 97321
Tel (541) 926-7248 | Mobile (541) 220-8875
mailto:marty@pacautobody.com
Peggy S. on 01/31/2017
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"Excellent Service"
As always, service was excellent on my 2001 Tahoe. Since the maintenance, however, every time I start the engine, the CHANGE ENGINE OIL light comes on. It does go out as soon as the car is in gear and I've driven a short distance. Probably just a glitch in the computer somewhere. :)
Vehicle: Chevrolet Tahoe
Service Date: 01/09/2017
Review Created: 01/31/2017 09:30 AM
Virgil E. on 01/25/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Virgil said he was not happy with the service at this business because they broke the gear shift.
Vehicle: Mazda B3000
Category: Service
Service Date: 01/23/2017
Review Created: 01/25/2017
This review was collected via phone interview by Customer Research Inc.
Marty J., Service Manager at Stavros Auto Services responded on 02/01/2017

It is always a delicate matter if something breaks while a customer's vehicle is in our care.  In this situation, a bracket broke under the steering column for the PRNDL cable and the gearshift indicator was off.  We replaced a couple coolant sensors in the engine compartment but performed no work around the steering column.  We found a YouTube video with almost 500,000 views for this particular problem and informed the customer.  Unfortunately, the customer did not give us a chance to look at the problem and fixed it himself.  For future reference, if something like this happens while a vehicle is at our shop we will do everything we can to resolve the problem.  Our relationships with our customers are invaluable and worth far more than the cost of a repair.

Marty Johnston
Service Manager
Stavro's Auto Services

Joyce R. on 01/23/2017
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"Friendlyness"
I felt very comfortable in a male world. Everyone is friendly and helpful. AND the dog is a nice addition.
Vehicle: Buick Rendezvous
Service Date: 01/20/2017
Review Created: 01/23/2017 04:13 PM
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