Pacific Heights Chevron


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

91 Reviews

98% Would Recommend
Latest Review 6 days ago
Joseph E. on 01/14/2017
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Joseph said this business did everything he expected them to do.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 01/11/2017
Review Created: 01/14/2017
This review was collected via phone interview by Customer Research Inc.
Lin F. on 01/11/2017
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"Mechanics are personal and knowledgeable"
You have taken good care of my cars for years and I have always received personal, attentive and competent service. Mir and Phuc especially are outstanding mechanics. Recently, I have appreciated Dan's friendliness and professionalism
Vehicle: Mercedes-Benz C320
Service Date: 01/10/2017
Review Created: 01/11/2017 08:58 PM
Linus F. on 01/09/2017
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Linus said the business provided good service.
Vehicle: Volvo XC90
Category: Service
Service Date: 01/04/2017
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
Lucas M. on 01/06/2017
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Lucas said everything went well at this business. They told him his vehicle would be ready in one hour but it was not.
Vehicle: Porsche 911
Category: Service
Service Date: 01/03/2017
Review Created: 01/06/2017
This review was collected via phone interview by Customer Research Inc.
Anne H. on 12/28/2016
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Anne said the employee at this facility who helped her was very helpful.
Vehicle: Volvo S40
Category: Service
Service Date: 12/21/2016
Review Created: 12/28/2016
This review was collected via phone interview by Customer Research Inc.
Bob B. on 12/22/2016
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Bob said they have good service and they did what they said they were going to do.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 12/15/2016
Review Created: 12/22/2016
This review was collected via phone interview by Customer Research Inc.
Lee Z. on 12/17/2016
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"Top marks."
Excellent service!
Vehicle: Nissan Altima
Service Date: 12/15/2016
Review Created: 12/17/2016 02:29 PM
Renee M. on 12/10/2016
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Renee said she had a good experience at this business. Daniel gave really good advice for service to her vehicle and was uncommonly helpful. He had great customer service skills and she recommends everybody go to him for smog testing.
Vehicle: Honda CR-V
Category: Service
Service Date: 11/17/2016
Review Created: 12/10/2016
This review was collected via phone interview by Customer Research Inc.
MITCHELL D. on 12/08/2016
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"Family owned,means a lot to neighbor hood"
Always patient and happy to explain what is need and what is not
Vehicle: Oldsmobile Cutlass Supreme
Service Date: 12/05/2016
Review Created: 12/08/2016 09:59 AM
Richard C. on 12/02/2016
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"I took my Ford Escort in for 102,000 mile check"
I took my Ford Escort in for the 102,000. They checked every thing rotated the tires, change the oil. It runs perfectly now. I find they are most trustworthy when it comes to servicing the vehicle.
Vehicle: Ford Escort
Service Date: 11/30/2016
Review Created: 12/02/2016 01:04 AM
Janet S., Owner at Pacific Heights Chevron responded on 12/05/2016

Thank you for your recommendation. We work very hard to give our customers great service at a reasonable price. We are a small business and not part of corporate Chevron. We truely appreciate your business.

Janet Sahagun
Owner

Michele F. on 11/26/2016
Recommended badge inactive Recommended
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Michele said the business' employees are very nice but she would not recommend this business because they are very pricey.
Vehicle: Toyota Matrix
Category: Service
Service Date: 11/21/2016
Review Created: 11/26/2016
This review was collected via phone interview by Customer Research Inc.
Janet S., Owner at Pacific Heights Chevron responded on 12/05/2016

Michele,

I am glad that you were pleased with our service although I am sorry you think we are too expensive. I conduct price surveys every quarter to check our prices against our competitors in this area. I believe if you check local prices you will find we are not unduly expensive. We are certainly not the least expensive but we are also not near the most expensive. Our pricing is right in the middle which we think is a fair rate for our services. Thank you.

Regards, 
Janet Sahagun
Owner

Ellen L. on 11/22/2016
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"Excellent Service Visit"
The staff was courteous, quick to call me to ask if I desired further work done on my car. They were knowledgeable of costs for parts and additional wait time necessary. They went out of their way to help me.
Vehicle: Honda Civic
Service Date: 11/17/2016
Review Created: 11/22/2016 08:10 AM
John B. on 11/21/2016
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John said this business did everything he asked them to do and gave him a price discount.
Vehicle: Buick Electra
Category: Service
Service Date: 11/15/2016
Review Created: 11/21/2016
This review was collected via phone interview by Customer Research Inc.
Janet S., Owner at Pacific Heights Chevron responded on 11/30/2016

John,  
Thank you! We work very hard to make your experience here a pleasant one. We hope to see you for your future warranty work and automotive repair. Have a great day.

Regards, 
Janet Sahagun
Owner

Marylee T. on 11/18/2016
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"The entire staff is so helpful and nice"
I needed a smog check for transfer of title. Took the car in for no need of rush and it was done very quickly along with a general check up on the car. This is a newer car (2014) and everyone is helping me learn about all this new technology.
Vehicle: Chevrolet Cruze
Service Date: 11/16/2016
Review Created: 11/18/2016 03:20 PM
Janet S., Owner at Pacific Heights Chevron responded on 11/22/2016

Thank you very much for your kind words. We work very hard to make your visit fast and easy. We are glad to spend time with you to help with any issues/questions you may have with your vehicle. We truely appreciate your business.

Best,

Janet Sahagun
Owner
415-567-1136

Wilberth K. on 11/07/2016
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Wilberth said this business was pretty good. The people were very nice and helpful. They answered all of his questions.
Vehicle: Nissan Xterra
Category: Service
Service Date: 11/03/2016
Review Created: 11/07/2016
This review was collected via phone interview by Customer Research Inc.
Morgan M. on 11/07/2016
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Morgan said this business was efficient and friendly, and he even got in without a appointment.
Vehicle: Lexus RX 400h
Category: Service
Service Date: 11/03/2016
Review Created: 11/07/2016
This review was collected via phone interview by Customer Research Inc.
Nina C. on 11/05/2016
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Nina said this business was wonderful. The staff was very friendly and courteous.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 11/02/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
Kristina T. on 11/05/2016
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Spoke with a customer who chose to remain anonymous. She said she has used this business several times. She found them on the internet.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 11/02/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
Angela C. on 10/29/2016
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"excellent work"
prompt service, good communication about problem
Vehicle: Chrysler PT Cruiser
Service Date: 10/26/2016
Review Created: 10/29/2016 08:12 AM
Katrina F. on 10/29/2016
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Katrina said her experience was very good. When she took her vehicle in for the emission check, they were very nice and checked the rest of the vehicle and let her know if there were any issues.
Vehicle: Honda Fit
Category: Service
Service Date: 10/24/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
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