We are a full-service preventative maintenance and automotive repair center.We offer excellent and reliable services at a reasonable prices to the residents of Columbia, SC. We are a family owned and operated business.Our technicians are required to meet our highest standards and always use the best parts and tools available for your We are a full-service preventative maintenance and automotive repair center.We offer excellent and reliable services at a reasonable prices to the residents of Columbia, SC. We are a family owned and operated business.Our technicians are required to meet our highest standards and always use the best parts and tools available for your vehicle. All of our technicians have over 10 years of automobile experience. We like to think that we are assisting the community through our business with our excellent service and affordable prices. ...more
My recent experience with palmetto auto service has been very poor. First it started off great, got a new oil cooler and a new transmission put in. After I got the car back, it was still shifting really hard, maybe even worse than when I brought it in. Was told that I needed to drive it to work it in and if it didn’t start shifting right after 1000 miles, bring it back in.
So upon bringing it back in, I will admit, I had a family emergency and had to go pick it up after hours. I let them know via email that I was doing so and that I had used the spare key. Never got a response to that so I figured it was all good. Owner didn’t seem to like that when I confronted him about how long it took when I brought it back for the third time, which I’m getting to.
So, the third time I dropped the car off on the 26th of May. Was told that day, “we are pretty swamped right now but, I can get to it Tuesday” (June 1st). This time I brought in for the same issues. Transmission shifting really hard from 1st to 2nd gear. Also, they exchanged some rims out for me and messed up a tire pressure sensor. Asked them to fix that as well. So I would email almost every week just for a status update, could never get one through email. Would call, Ashley would answer and take my number down, never would get a call back. To me, it would seem as if because it was a warranty, they didn’t want to touch it until they could get the money out the door first. I’m the meantime, I’m still making payments on the car. So, the warrant company in which paid for all of this through the dealership, calls me and says, “ we don’t have a claim number yet, and we are at three weeks. Have you heard anything?” So it wasn’t until I emailed them basically demanding a response with DOWCs statement about taking the car to another shop, they issued a statement about how they are working on a diagnostic. The car sat for three weeks without a diagnosis for Christ sake. Then they finally come up with a conclusion and say they can’t work on it and we are referred to a Chrysler dealership. I will be working with DOWC about all the money they have poured into this car without the car being fixed. Hopefully DOWC will take them off their list and stop referring them to their contract holders.
Needless to say, got a garbage transmission in the car and nothing to show for it!