The service manager Jason is very rude. He did not listen to my concerns. Bought new 2016 hyundai elantra floor board was soaked. They said couldn't find no leak sent me home with 8 day old car with wet floor. Had to take back after weekend wet even more. Found problem from manufacturing told them did not want car after sitting that long do to possible mildew and mold . I told them my concerns with 9 yr. Old daughter with severe asthma. He said neede to pick my car up. He is not for customer. It also took them 2 weeks to find it. Did not even replace carpet. In process of going further with this. They have given me run around for weeks. Haven't even made first payment and,going through this. So I advise to stay away from hyundai valdese and go to hickory.

Not Recommended

Jason S. from Paramount Hyundai of Valdese responded on 11/28/2015 05:51 AM

Ms. Brewer,

I apoligize if that is how you feel. We really do care about you and your concern and have listen to them from the start. We have been working around the clock with Hyundai and our staff at Paramount here to do whatever we can to help this situation. Y. I promise everything will work out. Again I'm sorry for all the trouble this situation has caused. Please let us know if we can do anything.

Sincerely,

Jason Stuebe
Service Manager

Jason S. from Paramount Hyundai of Valdese responded on 12/02/2015 07:45 AM

Ms. Brewer,

Again sorry for any troubles you have had with the old vehicle. I am glad we could get you a new vehicle. I wanted to thank you for your patience in this matter as we work out the details. Again thank you and enjoy your new vehicle.

Sincerely,

Jason Stuebe

Service Manager

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