business image

Hyundai of Paramus

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,420 Reviews)
57

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
304
Total ReScores
4.7
ReScore Average
57
Net Promoter Score ®

Business Details

About

Hyundai of Paramus is conveniently located in Paramus, NJ. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Paramus’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Hyundai of Paramus is conveniently located in Paramus, NJ. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Paramus’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(201) 845-0701

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
234 NJ-4 Paramus, NJ 07652
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,420 Reviews)

MF
gravatar
MITCHELL F.
Ridgefield Park, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Lost my MPG odometer inspection
Went here to have my odometer inspected for Hyundai's MPG program. (Remember how a few years ago, Hyundai was caught lying about the MPG of its vehicles? They agreed to give a gas rebate to people who bought them, and this program required you to get your mileage inspected.)

They were quick to inspect it. I got a bad feeling- like they weren't even taking this seriously, and that it might not get sent in. So I asked for a receipt, documenting that the mileage was inspected. A few weeks later, I got an email from Hyundai telling me that I still needed to get my mileage checked. After dealing with them on the phone and through email, they told me that Paramus Hyundai said it had no record of my inspection. Luckily I kept the receipt that documented that this inspection happened.

While waiting for the inspection, I visited the showroom. I saw a salesperson yelling at a female customer, and he shouted curses at her.

I bought my Hyundai at a different Hyundai dealership that was further from where I live. It agreed to give me a better price than Paramus Hyundai, and was more friendly.

I would only return here for free MPG inspections, and make sure to get a receipt and document your visits.
Not Recommended
Manager from Hyundai of Paramus responded on 01/17/2014 10:34 AM

Hello, my name is Heather and I am the Customer Relations Manager for Hyundai of Paramus.  Customer Service is extremely important to me.  Please contact me directly so we can speak about your service experience.  My direct phone number is 201-845-0700 extension 1027 and I am in the office Monday-Friday 9:5pm.


Best Regards,

Heather

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.