business image

Hyundai of Paramus

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,420 Reviews)
57

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
304
Total ReScores
4.7
ReScore Average
57
Net Promoter Score ®

Business Details

About

Hyundai of Paramus is conveniently located in Paramus, NJ. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Paramus’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Hyundai of Paramus is conveniently located in Paramus, NJ. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Paramus’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(201) 845-0701

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
234 NJ-4 Paramus, NJ 07652
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,420 Reviews)

DC
gravatar
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Not carrying for their customers.
My experience was very unpleasant, probably due to my mistake to take my car to this dealer on a snowstorm day.
The car was scheduled for a recall. The dealer could not provide transportation because of a 10 miles distance.
They closed the service at 2 pm because of snowstorm, and called me at noon to pick up the car. I asked them to leave the car in the parking lot, as I had a spare key, and they agreed.

Shortly, they did not. The sales department was still open but could not open the garage door, and they asked me to leave the building because they will close. They declined my request for a loaner and told me to walk on highway 4 in the middle of the snowstorm at single digit temperatures to get to a bus station. It took me 3 hours to arrive home, while my child was waiting for me to come home.
Best luck with them.
Not Recommended
Manager from Hyundai of Paramus responded on 02/03/2014 08:34 AM

Hello Mr. Calbaza,

My name is Heather and I am the Customer Relations Manager at Hyundai of Paramus.  I apologize for the inconvenience our service department caused to you.  I would like to offer you a credit at our service department for your troubles.  Please contact me directly so we can speak further.

Best,

Heather C.
Business Development Manager
201-845-0700 extension 1027

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