Parkway Hyundai of Wilmington


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

912 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 3.94737/5Overall Rating 3.94737/5Overall Rating 3.94737/5rating 3.94737rating 3.94737
Original
Overall Rating 2.10526/5Overall Rating 2.10526/5rating 2.10526rating 2.10526rating 2.10526
96% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Frederic K. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Unwilling to settle for less than perfect"
In addition to routine service/maintenance I asked the dealer to try and rectify a nagging sound which occurs when the engine is cold. They jumped through hoops and kept the car an extra day while ensuring I had a loaner car during this inconvenience.
Although the cause is still a mystery we are taking steps to eliminate possible causes such as an oil issue or even gas octane.
The case is not closed and Parkway Hyundai is on it!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/24/2017 12:59 PM
Peggy S. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"nothing"
nothing
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/24/2017 10:20 AM
Alissa B. on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Alissa B."
Great service
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/23/2017 10:23 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/24/2017

Thank you so much for the 5 star review, and letting us know how we are doing. Have a great week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Bruce P. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Dept. "
Fast and friendly ...
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/21/2017 05:45 PM
Casey S. at Parkway Hyundai of Wilmington responded on 04/24/2017

Awesome way to start my morning. Thank for taking the time to let my team know how they are doing. We look forward to seeing you soon.

Casey Smith-Service Manager

Stephen L. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people...know their stuff and are always friendly and accomodating"
Well done!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/21/2017 06:23 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/24/2017

An excellent review to start off our morning. Have a fantastic week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Charles W. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Job well done."
Service personal who know what they are doing.......very fast service.......job well done all around.
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/20/2017 07:17 PM
Casey S. at Parkway Hyundai of Wilmington responded on 04/24/2017

Thank you so much for the 5 star review, and letting us know how we are doing. Have a great week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Stephen H. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai service"
The service is why I'll get my third Hyundai.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/20/2017 12:00 PM
John C. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Chris took me right in. My vehicle service was started on time. Great job Parkway
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/20/2017 10:29 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/22/2017

Good afternoon,

  Thank you so much for the great comments about Chris, and we hope you have a fantastic weekend. We look forward to seeing you soon.

Casey Smith-Service Manager

Charles L. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fine"
fine
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/20/2017 10:18 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/22/2017

Good afternoon,

  Thank you so much for the great feedback, and the 5 star review. We greatly appreciate you taking the time to let us know how we did, and look forward to your next return visit.

Casey Smith-Service Manager

Marlene C. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient, timely and very polite"
Appreciate the thoroughness that the representative did in handling my situation. They also made reference to recalls, and that one of the ones that affects my vehicle, at the present time they were out of replacement parts.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/20/2017 10:14 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/22/2017

Good afternoon,

  Thank you so much for the great feedback, and the 5 star review. We greatly appreciate you taking the time to let us know how we did, and look forward to your next return visit.

Casey Smith-Service Manager

Sandra G. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great people/great service"
Chris Deen was extremely professional and helpful. He was polite and very nice to work with. He has answered all of my questions. Price for my tires is comparable to other places
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/20/2017 07:24 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/22/2017

Good afternoon,

  Thank you so much for the great comments about Chris, and we hope you have a fantastic weekend. We look forward to seeing you soon.

Casey Smith-Service Manager

KATHLINE M. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Five star service!"
Always on time and going the extra step to make you feel valued. I wouldn't go anywhere else!
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/20/2017 05:22 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/20/2017

Good morning,

  Thank you so much for the great feedback, and the AWESOME comments. Have a fantastic rest of your week, and a great weekend.

Casey Smith-Service Manager

Ophelia D. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service is great and the folks are professional "
Yes
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/19/2017 11:40 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/20/2017

Good morning,

  Thank you so much for the great feedback, and the 5 star review you left us. Without these types of responses, we could not get any better, and or fix any issues within our processes. Have a fantastics rest of the week, and a great weekend.

Casey Smith-Service Manager

Verified Customer on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Awesome service .
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/19/2017 10:16 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/20/2017

THANKS AGAIN

William B. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bill Brown"
Great service
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/18/2017 01:16 PM
Casey S. at Parkway Hyundai of Wilmington responded on 04/19/2017

Good morning,

  Thank you so much for the great score, and taking the time to let us know how we did. Have a fantastic rest of your week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Michael S. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Hyundai experience was Great"
The people you come in contact with are all very supportive and pleasant towards you and all my questions were answered. The only PROBLEM I have is with corporate and them filling out the proper paperwork from 2 years ago which is preventing me from getting my Title and when I called them it goes no where. People at your dealership are aware of this and hopefully will get the problem resolved.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/18/2017 05:52 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/19/2017

Good morning,

  Thank you so much for the great score, and taking the time to let us know how we did. Have a fantastic rest of your week, and we look forward to seeing you soon. What a great review, and you have truly made our day with your comments.

Casey Smith-Service Manager

Donna L. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness"
Shuttle service was very prompt, too.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/12/2017
Service Type: Repair
Review Created: 04/17/2017 05:51 PM
Casey S. at Parkway Hyundai of Wilmington responded on 04/18/2017

Good morning,

  Thank you so much for the great feedback, and taking the time to let us know how we are doing. We hope you have a great week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Jamie L. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
I trust Parkway with my car. Service was and always is great. Thank you!
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/17/2017 10:37 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/18/2017

Good morning,

  Thank you so much for the great feedback, and taking the time to let us know how we are doing. We hope you have a great week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Naomi F. on 04/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another good routine visit "
Fair pricing. I never feel like I am being taken advantage of. I trust them.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/16/2017 11:56 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/17/2017

Trust, is something I truly strive for everyday to keep in high standards with all of my staff. Thank you so much for letting us know that you believe that, and we will continue to try our best. Have a great week.

Casey Smith-Service Manager

Cynthia C. on 04/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly-Listen-Problem Solve-Customer Service"
Friendly-Listen-Problem Solve-Customer Service
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/04/2017
Service Type: Repair
Review Created: 04/16/2017 07:24 AM
Casey S. at Parkway Hyundai of Wilmington responded on 04/17/2017

Good morning,

  Thank you so much for taking the time out of your day to let us know how we are doing. Have a fantastic week, and we look forward to seeing you again.

Casey Smith-Service Manager

Displaying Review 1 - 20 of 912 in total