Pfefferle Tire & Automotive Service Inc.


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

279 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
Original
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
97% Would Recommend
Latest Review 4 days ago
Alvin A. on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Alvin said the service is good, and that's why he goes back.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 09/16/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Florence G. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Florence said the service was good.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 09/14/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Joe K. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick Service"
Took care of the needed items including the battery which was soon to out of warranty
Vehicle: Nissan Altima
Service Date: 09/16/2017
Review Created: 09/17/2017 10:43 AM
David M. on 09/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Honest"
Admitted that problem allegedly discovered in last visit was incorrect. I did not have repairs done as I was skeptical. They did find an issue and took care of it. They are very good at diagnosis and letting the customer make the decision.
Vehicle: Hyundai Sonata
Service Date: 09/15/2017
Review Created: 09/16/2017 05:35 AM
Gary B. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gary said the service was pretty good, and it didn't take them all day to get it done.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 09/12/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Jeff L. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jeff said the employees were good and they provided excellent service.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 08/26/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Chris C. on 09/11/2017
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Chris said the staff did a great job, as always.
Vehicle: Honda Pilot
Category: Service
Service Date: 08/31/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
JIM L. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work"
Good, prompt service, Chris is thorough and looks to please his customers.
Vehicle: Jeep Wrangler
Service Date: 09/08/2017
Review Created: 09/09/2017 06:07 AM
James M. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
James said this business always does good service. The staff is prompt and they treat people like family.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 08/31/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Donald H. on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly "
Can be trusted to do the job well and quickly.
Vehicle: smart fortwo
Service Date: 09/01/2017
Review Created: 09/02/2017 09:16 AM
Rick H. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service, fair pricing."
Fast service, fair pricing.
Vehicle: Ram 1500
Service Date: 09/01/2017
Review Created: 09/01/2017 08:27 PM
Robert H. on 09/01/2017
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"Friendly quick service. "
Well done.
Vehicle: Dodge Grand Caravan
Service Date: 08/31/2017
Review Created: 09/01/2017 05:26 AM
Debbie C. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People "
Everyone seems to know what they're doing and understands customers needs.
Vehicle: Chevrolet Equinox
Service Date: 08/28/2017
Review Created: 08/29/2017 06:28 AM
Kelly T. on 08/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional and honest"
They provide a high standard of work
Vehicle: Ford Escape
Service Date: 08/26/2017
Review Created: 08/26/2017 09:23 PM
Aaron D. ReScore Review on 08/28/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good customer service."
Thanks to Steve and really quick response from the Pfefferle team. I really do like this business in Hamilton and has a good team. It really shows that they care and take the time to make sure we are satisfied. I am still not going to give it a full 5 stars because of the inconvenience on Saturday. Still recommend the place though.
Vehicle: Chevrolet Malibu
Service Date: 08/26/2017
Review Created: 08/26/2017 08:01 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Good customer service, bad car service."
I tend to have good visits and bad vists with this place. This visit was a mix. Came in for a oil change and tire rotation and was serviced quickly, however on the receipt is says a 21 point inspection was performed. Car battery is dead completely. Could have been resolved at the service center if it was properly inspected, however I was stuck in a parking lot for 2 hours till AAA showed up for a battery replacement. Perform a proper 21 point inspection if the business mentions it.
Vehicle: Chevrolet Malibu
Service Date: 08/26/2017
Review Created: 08/26/2017 08:01 PM
Steve P. at Pfefferle Tire & Automotive Service Inc. responded on 08/28/2017

Good Morning Aaron,

So sorry to hear about this.  I am going to put a credit on your account for your next visit which will cover the majority of a cost of an oil change.  Once again, I apologize.  Please call me when you have a few minutes = Chris 513-894-0025  Thank you...

Ben S. on 08/26/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and friendly"
As always quick and great job.
Vehicle: Toyota Tundra 2WD Truck
Service Date: 08/25/2017
Review Created: 08/26/2017 09:29 AM
Bob M. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good"
good
Vehicle: GMC Sierra 1500
Service Date: 08/23/2017
Review Created: 08/25/2017 12:05 PM
Tim H. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quickly in and out "
Chris Pfefferle and the crew where great. They handle my vehicles issues in a clear and precise manner. They where very knowledgeable and has me back on the road in no time. I recommend these guys for all your automotive needs!
Vehicle: Chevrolet Impala
Service Date: 08/23/2017
Review Created: 08/24/2017 06:03 AM
Jim K. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Good and quick service
Vehicle: Jeep Liberty
Service Date: 08/18/2017
Review Created: 08/20/2017 06:13 PM
Jim K. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Quick and efficient
Vehicle: Jeep Wrangler
Service Date: 08/17/2017
Review Created: 08/19/2017 05:53 AM
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