Pfefferle Tire & Automotive Service Inc.


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

1393 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 3.9230769/5Overall Rating 3.9230769/5Overall Rating 3.9230769/5rating 3.9230769rating 3.9230769
Original
Overall Rating 2.3846154/5Overall Rating 2.3846154/5rating 2.3846154rating 2.3846154rating 2.3846154
97% Would Recommend
Latest Review 6 days ago
Larry B. on 06/20/2017
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"Oil change"
The technicians were very professional and courteous. They recommended that my battery should be replaced but applied no pressure to do this at the time of my visit.
Vehicle: Ford Pickup
Service Date: 06/19/2017
Review Created: 06/20/2017 04:24 AM
JULIE S. on 06/19/2017
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"Great service"
They are professional and quick.
Vehicle: Honda CR-V
Service Date: 06/17/2017
Review Created: 06/19/2017 01:41 PM
David E. on 06/15/2017
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"I CAN GET IN AND OUT FAST"
I LIKE THE FACT THAT THEY ARE THROUGH
Vehicle: Chevrolet TrailBlazer
Service Date: 06/07/2017
Review Created: 06/15/2017 06:31 PM
Darron G. on 06/14/2017
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Darron said this business was quick.
Vehicle: Mercedes-Benz ML320
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Sam W. on 06/14/2017
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Sam said the business has nice and quick service. He didn't not have to wait and he got in and out.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Ian H. on 06/14/2017
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Ian said the business provided good service.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Ken P. on 06/10/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Late and a lack of customer service"
I was there at 8am your staff was not. There was one guy inside who saw me in the car waiting but ingnored me. The guy who showed up ten minutes late was the one to start helping me. After my car was done and I was waiting to pay me bill, your staff member wavied at me saying it would be a minute for him to come in from the bay to check me out. 5 minutes later he came in then took s phone call and left checking me out and went to the basement. He said it was the boss and then complained that they did not have enough help in the morning. Three guys, only three cars and did not open on time. You don't need more people just better people.
Vehicle: Buick Lucerne
Service Date: 06/09/2017
Review Created: 06/10/2017 08:09 AM
Steve P. at Pfefferle Tire & Automotive Service Inc. responded on 06/12/2017

Hi Ken,

Thanks for the comments.  We strive for exellent customer service.  You did not receive this, for that, I apologize.  We will see what we can do about making this better.  Thanks again, take care,

Chris Pfefferle

CONNIE W. on 06/09/2017
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"Knowledgeable, professional, friendly and courteous employees."
Limited wait times on most of my visits.
Vehicle: Kia Sedona
Service Date: 06/08/2017
Review Created: 06/09/2017 09:00 AM
Andrew G. on 06/09/2017
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"Excellent customer service!!"
The staff is always very helpful and friendly. My husband and I always go here for car maintenance.
Vehicle: Ford Flex
Service Date: 06/08/2017
Review Created: 06/09/2017 03:28 AM
Mathew M. on 06/08/2017
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Mathew said they did a good job.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/07/2017
Review Created: 06/08/2017
This review was collected via phone interview by Customer Research Inc.
James C. on 06/07/2017
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Spoke with Sharon. She said they did a very good job and she was pleased.
Vehicle: Honda Accord
Category: Service
Service Date: 06/06/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Joe H. on 06/06/2017
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Joe said he has been using them for awhile. They do a great job.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 06/03/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Mary B. on 06/06/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Mary said she was not happy with the service. She had 2 discount cards from the business and the service came to $10.00. They only took 1 card for $5.00 instead of the 2 for $10.00 and she had to pay the difference.
Vehicle: Buick LeSabre
Category: Service
Service Date: 06/03/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Steve P. at Pfefferle Tire & Automotive Service Inc. responded on 06/09/2017

Good Morning Mary,

Thanks for expressing your concern.  It actually shows that we gave you $8.75 off, so better than $5 off but not quite $10 off.  I am going to put a $1.25 credit on your account.  Thanks!

Chris Pfefferle

James D. on 06/03/2017
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"Quality Care and Convient"
Great service, quickly done and nice personnel make the experience a pleasure.
Vehicle: Dodge Grand Caravan
Service Date: 06/02/2017
Review Created: 06/03/2017 08:25 AM
Andrew H. on 06/03/2017
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Andrew said he has never had any problems with this business.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/01/2017
Review Created: 06/03/2017
This review was collected via phone interview by Customer Research Inc.
MICHAEL/NANCY S. on 06/02/2017
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"Trustworthy & Knowledgeable"
My thanks go to Steve and his team of top notch mechanics for their expertise and care when working on all of my vehicles. Pfefferle Tire & Automotive Service is truly a one of a kind, neighborhood garage, you can trust.
Vehicle: Ford Pickup
Service Date: 05/19/2017
Review Created: 06/02/2017 03:26 AM
MICHAEL/NANCY S. on 06/02/2017
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"Steve & Crew did a FABULOUS job on my Air Conditioner"
Steve and his crew worked very hard on my air conditioner and did a FABULOUS job as they always do. My husband and I go to Pfefferle Tire & Automotive Service EXCLUSIVELY. No one will touch my car expect for these fine gentlemen! LOVE THEM!
Vehicle: Saturn Outlook
Service Date: 05/31/2017
Review Created: 06/02/2017 03:24 AM
Karri O. on 05/31/2017
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"Great service guaranteed"
My go-to oil change location. They are always courteous, friendly, efficient and grateful for the patronage.
Vehicle: Kia Sorento
Service Date: 05/26/2017
Review Created: 05/31/2017 06:35 PM
Mindi M. on 05/31/2017
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"GREAT SERVICE"
Steve is always easy to work with
Vehicle: Toyota Camry
Service Date: 05/19/2017
Review Created: 05/31/2017 11:20 AM
Stacey M. on 05/23/2017
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"Friendly, fast and efficient!"
Always excellent service.
Vehicle: Honda Odyssey
Service Date: 05/20/2017
Review Created: 05/23/2017 06:29 AM
Displaying Review 1 - 20 of 1393 in total