My 2013 Hyundai Elantra Limited sustained a flat tire from a pothole. When I called Hyundai Assuarance they said they would send a tow truck out. (Elantras do not come equiped with a spare tire, something I will never do again). It took 2 hours from a tow truck to get to me on a day that was not busy and only 5 miles from the dealership. The tow truck guy dropped the car at the dealership and failed to inform them. When my husband and I showed up 10 minutes after the tow truck and asked if Piazza had the car they told me they didn't know anything about it. I asked for help locating my car and was told they couldn't help me. They told me they "Weren't Hyundai". To which my husband ask them "Really cause you are sitting in a buidling that has Hyundai all over it and your shirts say Hyundai but your not Hyundai." There response was "That's correct". So basically you don't stand behind the protect that you are selling. I had to call Hyundai Assurance again on my own and that's when we realized that the tow truck driver contracted by Hyundai abandoned my vehicle at the dealership without telling anyone there that they had dropped it off. After that I was told they would have to order a wheel as the wheel had been damaged in the incident and that would be a couple of days. They refused to give me a loaner because it was going to snow the next day. This happened on 2/13/14. As of Saturday 2/22/14 I am the happy new owner of Toyota Rav 4. I will never buy a Hyundai again. I will never use any of the Piazza Dealerships (We have a Honda Pilot we bought from them) and I will advise everyone I know to stay away from both.

Not Recommended

RICHARD S., SERVICE MANAGER from Piazza Hyundai of Pottstown responded on 02/24/2014 07:21 AM

MRS. GUNSON. ON BEHALF OF THE PIAZZA AUTO GROUP. I DO APOLOGIZE FOR THIS MAJOR INCONVIENCE.
RICK STUBBLEBINE
SERVIC MANAGER.

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