ReScore Reviews™ (21)

ReScore
Overall Rating 4.6190462/5Overall Rating 4.6190462/5Overall Rating 4.6190462/5Overall Rating 4.6190462/5rating 4.6190462
Original
Overall Rating 2.14286/5Overall Rating 2.14286/5rating 2.14286rating 2.14286rating 2.14286
94% Would Recommend
100% Business Response
Latest Review about 19 hours ago
ROBERT W. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All the people are very friendly and helpful."
The waiting area was very nice.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 04:00 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 09/19/2017

That's great to hear. Thanks!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Suzanne S. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Na"
Na
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 04:29 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 09/15/2017

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Marianne O. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous Service"
Everyone is very nice and helpful. However, it took alittle too long for a routine oil change.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/22/2017
Service Type: Maintenance
Review Created: 09/13/2017 07:11 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 09/14/2017

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Vivian M. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
Service was excellent
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/06/2017 06:39 AM
Chris E., Service Manager at Pinehurst Hyundai responded on 09/07/2017

Thank you!!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Eugene C. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job!"
Great service and they went out of their way to make sure I had a shuttle ride to work!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 03:26 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 09/07/2017

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Verified Customer on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
Great service
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/04/2017 12:35 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 09/05/2017

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Verified Customer on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly faces and Great Service"
I love bringing my Hyundai to the service department in Pinehurst. Even when they're extremely busy, everyone is friendly, and makes sure my needs are met in a timely manner
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/04/2017 10:57 AM
Chris E., Service Manager at Pinehurst Hyundai responded on 09/05/2017

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Verified Customer on 09/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"none"
none
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 09/04/2017 08:51 AM
Chris E., Service Manager at Pinehurst Hyundai responded on 09/05/2017

Thanks!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Elaine S. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone pleasant and professional "
work done on time, professional and curtious
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/28/2017
Service Type: Repair
Review Created: 09/01/2017 05:08 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 09/05/2017

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Janet C. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Great
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 08/31/2017 06:04 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 08/31/2017

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Megan T. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality Technicians "
I was very pleased with my service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/23/2017
Service Type: Maintenance
Review Created: 08/31/2017 05:50 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 08/31/2017

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Verified Customer on 08/31/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Too long for a NC Vehicle Inspection"
One hour is ridiculous.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 08/31/2017 02:55 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 08/31/2017

I am sorry to hear of your wait.  I am issuing you a full refund for your inspection costs.  I will correct this on our end and hope you can rescore us 5 stars.  We are sorry once again.

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Frank D. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Did amazing"
Everyone there was amazing and truly helpful! waylan and the master mechanic were absolutely amazing.
Vehicle: 2002 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/31/2017 02:37 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 08/31/2017

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Verified Customer on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best out of a annoying situation."
No one like to deal with car issues or maintenance but at Pinehurst Hyundai they do whatever they can to make your experience a bit more pleasurable. They will take you somewhere if needed or if available and you have a lot to do they normally have a loaner car you can use. I don't even mind paying the premium price you do at a dealership because of how they have treated me. Shannon is always straight forward and honest(something that's lacking with a most dealerships) with you and makes sure you know whats going on and understand everything. A++
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/31/2017 01:35 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 08/31/2017

Thats great to hear.  We appreciate your business and look forward to seeing you for your next service.

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Katelyn G. on 08/31/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Service sucks "
Lied about car being done
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 08/31/2017 11:55 AM
Chris E., Service Manager at Pinehurst Hyundai responded on 08/31/2017

I am very sorry to hear of your experience.  This is the first I have heard of this.  We take these types of issues seriously and will look at ways to improve our operations.  We appreciate the feedback.  

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Richard H. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly service"
good service & recommendations completed in a timely manner
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/22/2017 08:41 AM
Chris E., Service Manager at Pinehurst Hyundai responded on 08/22/2017

Thank you!!!!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

ANDREA M. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"commitment to excellent service"
very pleased with service and attention to the customer's wishes ....stand behind their product and service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/19/2017 01:16 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 08/19/2017

Thank you!!!!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Robert S. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Treated like family."
Arrived at appointment time and drove away 40 minutes later with a recall issue resolved.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 12:06 PM
Chris E., Service Manager at Pinehurst Hyundai responded on 08/18/2017

thanks!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Elizabeth G. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept. Staff friendly and courteous."
From my Hyundai salesman to the routine service on my Santa Fe Sport I could not be more pleased.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 11:47 AM
Chris E., Service Manager at Pinehurst Hyundai responded on 08/18/2017

Thanks!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

Thomas M. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Quality!!!"
I am always impressed with the personal and quality attention that they give to each customer. I went to have some tires that were ordered installed, and they were timely and courteous in their work. Tommy (my service person) was friendly and made sure that everything was right before I left. Keep up the great customer service!!!!!!!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 11:04 AM
Chris E., Service Manager at Pinehurst Hyundai responded on 08/18/2017

Thank you!!!!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com

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