ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 6 days ago
TIM W. on 08/12/2017
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"Dependable and Efficient"
Ponte's is always dependable re doing what you want done and letting you know if there is something else you may want to consider.
Vehicle: Nissan Altima
Service Date: 08/07/2017
Review Created: 08/12/2017 09:18 AM
SUE B. ReScore Review on 08/07/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review on work performed on my vehicle."
All the work on my vehicle was done and any issues were taken care of and resolved with respect, and understanding. I appreciate the great follow up I received from Mr. Ponte. They are fantastic!
Vehicle: Chevrolet Captiva Sport Fleet
Service Date: 07/28/2017
Review Created: 08/04/2017 06:25 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"NOT TOO HAPPY"
My Vehicle was scheduled for an oil change and overall check up on7/28/17. When I dropped off the vehicle the gentleman told me he had reviewed the history on my 2014 Captiva, and no recalls etc had been issued sine my last visit when all was taken care off. He said it should be a fast simple oil change, filter etc. I was surprised when i picked up the car and was told that You had replaced the battery-and that battery life in my type of car was 3-4 years. You therefore, without calling me to let me know and discuss the battery life-you just replaced it. I THINK I SHOULD HAVE BEEN CALLED and been told the reason why the batteries in my type of car needed to be replaced more often than other models and given you the ok or not to replace. You can see from my previous oil change, I do not drive very far.
Please let me know if this is standard practice-to just go ahead and replace something without telling the customer before doing the work.
Please let me know how you handle things of this nature, so I can prepare for future work to be done-or not at Ponte's. Previous ratings for work with you would have been a 5.
Vehicle: Chevrolet Captiva Sport Fleet
Service Date: 07/28/2017
Review Created: 08/04/2017 06:25 AM
Jim P. at Ponte's Auto Care responded on 08/04/2017

Hi Sue, Chris and the Staff would like to extend our apologies for the miscommunication on your recent service. It was never our intent, but only to provide you with the exemplary service that you have been a custom too for the last 10 years. I appreciate our conversation today in resolving this matter as we move forward.
Respectfully,
Jim Ponte 

SAM V. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Good service and reliable staff
Vehicle: Honda Accord Cpe
Service Date: 07/28/2017
Review Created: 08/02/2017 03:40 AM
LON L. on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service excellence"
Ponte's always exceeds expectations with service excellence!
Vehicle: Toyota Highlander
Service Date: 07/24/2017
Review Created: 07/28/2017 06:59 AM
PETE K. on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional & personal"
Service is done timely and properly. Staff is knowledgeable and treats customers with respect.
Vehicle: Cadillac CTS
Service Date: 07/19/2017
Review Created: 07/22/2017 03:53 AM
Marie J. on 07/21/2017
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Maries said she is always very well satisfied with this business.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 07/18/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Ellen T. on 07/18/2017
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Ellen said she has been with this business for many years.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/21/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Brian H. on 07/17/2017
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Brian said this business was quick and they did as promised. He was happy with their service.
Vehicle: GMC Terrain
Category: Service
Service Date: 07/12/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Allison L. on 07/15/2017
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Allison said she had great service with this business, they were time friendly and they have a great team.
Vehicle: Ford Focus
Category: Service
Service Date: 07/12/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
Carlo C. on 07/14/2017
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Carlo said they were very good.
Vehicle: Acura TL
Category: Service
Service Date: 06/23/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Amanda C. on 07/12/2017
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Amanda said she had a great experience with the business. The staff was quick and very thorough. They charged less than she anticipated.
Vehicle: Honda CR-V
Category: Service
Service Date: 07/06/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
ED S. on 06/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great customer service"
Keeps it 100 and always honest!
Vehicle: Lexus RX 350
Service Date: 06/21/2017
Review Created: 06/26/2017 02:05 PM
JOHN K. on 06/23/2017
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"Great Service"
Dropped off a tire to get replaced late in the day and was able to get it back and reinstalled the next afternoon. Reinstalled spare tire as well.
Vehicle: Dodge Pickup
Service Date: 06/20/2017
Review Created: 06/23/2017 08:07 AM
Edward H. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Edward said he got in and out. The staff took care of him. They were polite and the service was done quickly.
Vehicle: Lexus ES 350
Category: Service
Service Date: 06/19/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
RONALD F. on 06/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speedy assistance and repair!"
Your garage staff already feel like family. Thanks for your speedy assistance yet again!
Vehicle: Honda Odyssey
Service Date: 06/14/2017
Review Created: 06/18/2017 03:59 PM
MARYLOU K. on 06/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very knowledgeable, gets the job done right the first time, thorough, always professional. Friendly & caring service!"
Very knowledgeable, gets the job done right the first time, thorough, always professional. Friendly & caring service!
Vehicle: Mazda 6
Service Date: 06/15/2017
Review Created: 06/18/2017 06:45 AM
Linda T. on 06/17/2017
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Linda said she has been dealing with this business for years. She relies on them completely to keep her vehicle in good condition. They proactively let her know what is needed to prevent breakdowns.
Vehicle: Subaru Outback
Category: Service
Service Date: 06/14/2017
Review Created: 06/17/2017
This review was collected via phone interview by Customer Research Inc.
Roger W. on 06/15/2017
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Roger said he dropped his vehicle off at this business and picked it up when they called.
Vehicle: Lexus RX 350
Category: Service
Service Date: 06/12/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Judith F. on 06/10/2017
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Judith said she has a lot of confidence in this business, they do a good job and she can trust them.
Vehicle: Lexus RX 350
Category: Service
Service Date: 06/07/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Jules P. on 06/09/2017
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Jules said he compared this facility to the other ones he's been to and they are by far the best. They did a great job and it was done on time.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/09/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 397 in total