Prosser's Automotive


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

138 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 12 days ago
JENNIFER Y. on 09/06/2017
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"Personalized service"
Easy to do business
Vehicle: Buick LaCrosse
Service Date: 09/06/2017
Review Created: 09/06/2017 09:28 PM
Karen N. on 09/06/2017
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Karen said this business was very good to work with. They were thorough.
Vehicle: GMC Acadia
Category: Service
Service Date: 08/18/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
Gustavo H. on 09/06/2017
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Gustavo said this business did a good job, but it took a long time for the part to come in. He likes the fact that they support the troops.
Vehicle: BMW X5
Category: Service
Service Date: 08/25/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
David L. on 09/06/2017
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David said this business always considers his costs and the staff asks what he wants done. They keep him in the loop and they have fair pricing. If he has a problem with something they are more than happy to take a look at the vehicle again. His family has been going to them for about 20 years.
Vehicle: Buick Lucerne
Category: Service
Service Date: 08/24/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
Jessica H. on 08/25/2017
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Jessica said the staff were friendly and the work was done quickly. It was also affordable.
Vehicle: Ford Focus
Category: Service
Service Date: 08/04/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Bill C. on 08/22/2017
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Bill said the employees at this business were good.
Vehicle: Ford F-150
Category: Service
Service Date: 08/17/2017
Review Created: 08/22/2017
This review was collected via phone interview by Customer Research Inc.
THOM N. on 08/12/2017
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"Good Service"
Eric and his technicians take the time to explain what is wrong and options to correct or replace before starting work. There are no surprise items that cost more money
Vehicle: Ford Police Interceptor
Service Date: 08/11/2017
Review Created: 08/12/2017 07:55 AM
TRACY/LINDA W. on 08/08/2017
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"brakes"
Fixed brake lines in a professional and timely manner.
Vehicle: Buick Rendezvous
Service Date: 08/01/2017
Review Created: 08/08/2017 06:58 PM
Brian H. on 08/04/2017
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Brian said he drives an hour just so he can get his vehicle repaired at this facility. He said he thinks the business does an outstanding job.
Vehicle: Kia Sedona
Category: Service
Service Date: 07/31/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Richard S. on 07/30/2017
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Richard said the service was fine. He can depend on the employees to do the job.
Vehicle: GMC Sonoma
Category: Service
Service Date: 07/10/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Greg H. on 07/27/2017
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Greg said they do good work.
Vehicle: Ford Fusion
Category: Service
Service Date: 06/06/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Gavin A. on 07/27/2017
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Gavin said this business provided good customer service. They are good people.
Vehicle: Dodge Avenger
Category: Service
Service Date: 06/29/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Bill C. on 07/26/2017
Recommended badge inactive Recommended
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Bill said it was a good experience, except there was a piece left over that he has to bring back. He said it was left in his vehicle. He will not recommend this business for service because of it.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 07/20/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
ERIC P. at Prosser's Automotive responded on 07/28/2017

I talked to Shelly (Bills wife) and she stated that they would absolutely recommend our facility any time. She wasn't sure what happend with the review.

THE TEAM AT PROSSER'S AUTOMOTIVE
Andrea C. on 07/25/2017
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Andrea said she has to call the dealership. When she got the vehicle back, the radio wouldn't work. The staff disconnected the battery which caused some issues and they didn't have the code to clear the issues that were triggered. She has to get a code from the dealer.
Vehicle: Honda Pilot
Category: Service
Service Date: 07/20/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Joe V. on 07/15/2017
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Joe said everything is great with the service. His vehicle is driving like a brand new one.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 07/13/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
JUDY W. on 07/08/2017
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"Yes, choose Prosser's, you'll be happy you did!"
Very pleased with the friendly, informative and professional service on my vehicle at Prosser's. This is a family run business that I would recommend to anyone.
Vehicle: Honda CR-V
Service Date: 07/07/2017
Review Created: 07/08/2017 07:11 AM
Jeromy S. on 07/08/2017
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Jeromy said this business has good customer service, they were honest and they don't try to sell him something that he doesn't need.
Vehicle: Ford Pickup
Category: Service
Service Date: 07/05/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Dacota G. on 07/08/2017
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Dacota said he likes the way the staff handled the service visit. They were very professional.
Vehicle: Honda Civic
Category: Service
Service Date: 07/06/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Matt S. on 07/07/2017
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Matt said they do great work.
Vehicle: Subaru Forester
Category: Service
Service Date: 06/28/2017
Review Created: 07/07/2017
This review was collected via phone interview by Customer Research Inc.
William M. on 06/27/2017
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William said they always do a good job.
Vehicle: Ford Explorer
Category: Service
Service Date: 06/23/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 138 in total