I'm sorry to hear about your experience. When you scheduled your appointment we were expecting a full staff on Monday, unfortunately, we had 2 people call out because of the holiday weekend one of whom does a good chunk of the diagnostic work.
I would hope that after 6 years of providing you with excellent service that you could overlook this singular event and give us another opportunity. If you'd like to bring the car in at your convenience on a Saturday I will make sure you get priority service and I'll do the diagnostic work at no charge to you. We also have Lyft & rental car services available if need be if you would like to handle this during a weekday.
We value our customers and do not want to lose you over an unfortunate situation like this that was outside of anyone's control.
I made an appointment two days ahead and they got me in on time, which was nice. I had budgeted two hours for my service, which was a "AAA Road Trip Ready Package," including a full-synthetic oil change, tire rotation, fluid top-off and standard vehicle inspection. It took exactly one hour and I was out the door. Pretty good deal, too. About $72 for that service, which is totally fair.
The waiting area was okay. If it was busy I would have maybe walked elsewhere, but their front desk was manned by a friendly man who was a pleasure to speak with. They also have free wifi, so I streamed Netflix while I waited. The man who completed my service was friendly too and seemed to do a really good job. They recommended only one additional maintenance, which was a new air filter. They did not recommend services that I did not need, which is nice because I have been to auto shops who do that for extra money. I believe they are trustworthy.
Overall I am very happy with my experience and will continue to use Purrfect Auto. I highly recommend them!
paid 47.60$ for checking+21.98$ for stabilizer for nothing.
I'm sorry that you feel that the service was for naught. Your vehicle has very low miles to be having problems with the timing chain already. That is an expensive repair and our goal with the Lucas was to see if it would calm down the noise. It's better to try a $70 fix before spending $1,500+. I completely understand how you feel since the Lucas didn't make a difference; however I think it was worth trying based on the expenses associated with timing chain work.