Thanks for the kind words. I'm glad we were able to solve that check engine light issue and we're happy to help with any other service needs you may have in the future.
I'm sorry that the service wasn't up to your expectations. I spoke to our service writer and we've added notes to your file so next time you're in for service there should be no repeat of the issue with the TPMS.
I'm not sure where your comments regarding previous ownership are coming from because I checked your service history and it started in 2009 which is after I became the owner of the shop so it's been the same ownership during your entire time with us.
I constantly work with the service writers to try and make sure every customer gets great service and I'm sorry that we let you down; hopefully we can exceed your expectations the next time you need service.