I brought my car in because it was making a knocking noise when the wheels moved. This place could have seriously ripped me off: my car is so rickety that I would have accepted almost any diagnosis. Instead, they gave me an honest answer: it was my CV axles. (After listening to the knocking, a friend and former mechanic had told me that it was probably my CV axles but that it might be other things.) They also recommended other services to make my brakes less squeaky (only because I had asked them to look at my brakes). When I didn't want to pay for everything they recommended, they did only what was needed to get my car back on the road (i.e., replace the CV axles) and did not pressure me to accept other services. Now my car is back to its old self!
They were also careful to give an honest price estimate before they started work. In fact, the final price ended up being almost $100 lower than the estimate.
I felt that service could have been a bit faster, but then again I don't have much of a basis for comparison. They finished working on my car almost exactly one day after I agreed to have them work on the axles.
Thanks for the kind words and I'm glad we were able to get you handled promptly. Hopefully we'll see you again soon.
I'm sorry you feel this way about your experience. We only make recommendations when necessary for your safety and for proper maintenance of your vehicle. You are welcome to call me to discuss further if you'd like additional clarification as to why the services were recommended. We want you to be happy with our service and feel good that while you spent an extra $70, your vehicle is operating better and major components are likely to last longer.