I'm sorry to see you weren't 100% satisfied with your experience. Through the power of teamwork, we were able to get your repairs done faster and your car back to you quicker than promised. We have used the same pricing matrix for several years now so all customers are treated fairly and get quality repair work with an excellent 24 month/24,000 mile warranty for a reasonable price. Do you mind if I contact you to discuss this further as I know Andrew kept you apprised of the status on the part which had to come from Los Angeles so I'm not sure where we dropped the ball on communicating with you. We appreciate your business and want to do everything in our power to make you happy with your visit.
I share your disappointment that our techs were not able to catch the problem with your vehicle; it's our goal to solve all our customer's vehicle problems. Unfortunately, the electrical system tested out fine when we checked it and the vehicle started without any issues when we returned the car to you. Would you mind sharing with me the resolution to your problem so I can discuss with the mechanics to ensure they catch the problem the next time it presents itself?
Please note and I mentioned this the last time during my review.....statement is extended warranty for 24 months or (24 miles). I know you mean 24,000 miles.