They seemed busy, but they still allowed me in, and they did an excellent job.
If you bring in your own oil and filter, the whole service just cost about $20.
I'm sorry that the problem wasn't fixed. When you get a moment please bring the vehicle by and I will have a technician continue to checking to determine the on-going problem. Unfortunately there are times when the obvious problem(failing struts) can mask a secondary issue.
I apologize that the problem wasn't fixed right the first time, but we'll stay on this for you until the issue is resolved.