Thanks for taking time out of your busy day to write such nice things about us. We appreciate your business and I'm glad the guys are taking great care of you.
Thanks for taking the time to post a wonderfully well-written review. I will pass along the positive feedback to the guys in the shop.
I apologize if you do not think we clearly communicated the needs of your vehicle to you. We have notes in our system regarding several recommended repair items so I'm not sure what you are referencing that we missed. We try very hard not to recommend services that we don't think you need. We always try to act with integrity and I apologize if that makes you think we missed something. The nature of preventative maintenance makes it subjective in nature, what one technician thinks is a part ready to go, another may think has plenty of life left; however our technicians have years of experience and while nobody is perfect they have done a good job over the years hence the reason you have been a 13 year customer.
It distresses me that a single miscommunication would cause you to re-think a long-term relationship. Please contact me at the shop to discuss the matter further so we can allay any concerns you have.
Thanks for being a loyal longtime customer. I'll remind the guys about checking the fluid levels. I would also like you to swing by when you have a minute so we can double check that there are no additional leaks that may have caused the coolant level to get so low.