R & M Auto Services

Reviews (208)

rating 4.74641rating 4.74641rating 4.74641rating 4.74641rating 4.74641

Recommend?
98%

Hours of Operation

Mon 8:00 AM - 5:30 PM
Tue 8:00 AM - 5:30 PM
Wed 8:00 AM - 5:30 PM
Thu 8:00 AM - 5:30 PM
Fri 8:00 AM - 5:30 PM
Sat 8:00 AM - 1:00 PM
Sun closed
172 Kelsey St
Newington, CT 06111
(860) 667-1605
About R & M Automotive Services L.L.C. was founded in 1978 and is a family owned and operated, full service, automotive car care center. With three locations and over 20 employees, we can return your car to its pre-accident condition quickly and professionally.

-I Car, ASE Certified
-All Makes & Models Foreign & Domestic
-All Latest Technology
-Direct Repairs
-Expert Color Matching & Tinting
-Loaners/Rentals Available by Appointment

Latest Reviews for R & M Auto Services

Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Alexis D. on 02/23/2013
Alexis said this business has good service, they are really knowledgeable.
Vehicle: Buick Century
Category: Service
Service Date: 02/19/2013
Review Created: 02/23/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
EMILY L. on 02/20/2013
Super fast, excellent service!
When my car broke down AAA recommended and towed me to R & M where they were extremely friendly. They got my car diagnosed and fixed in less than 24 hours. And that included an oil change, alignment, and two new tires (all things I had been meaning to get done, but had put off for far too long!). They gave me a AAA 10% discount and their prices were really reasonable. The staff kept me updated on the progress of my car the entire time and even came and picked me when the car was done. I will definitely be going back and would highly recommend R & M.
Vehicle: Saturn Vue
Service Date: 02/19/2013
Review Created: 02/20/2013 06:42 AM
Rating
rating 4rating 4rating 4rating 4rating 4
Would
Recommend?
Yes
Verified by SureCritic
Bob M. in CT on 02/20/2013
Bob said they were very pleasant and everything was fine.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 02/07/2013
Review Created: 02/20/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Donna G. in Berlin, CT on 02/20/2013
Donna said it was during the middle of a blizzard and this was the only business who would even service her vehicle. They did a great job and completed everything in a hour.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 02/08/2013
Review Created: 02/20/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Domingo said this business did a good job and he is happy with their service.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 02/12/2013
Review Created: 02/20/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Barbara said this business does everything they possibly could do to fix her problem. Also, she mentioned that Andy needs a raise.
Vehicle: Cadillac CTS
Category: Service
Service Date: 02/13/2013
Review Created: 02/20/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 4rating 4rating 4rating 4rating 4
Would
Recommend?
Yes
John said that the business fixed one problem with his vehicle then later made another unspecified problem appear.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 02/14/2013
Review Created: 02/20/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Monique stated the staff went above and beyond for her service. The staff was really nice. It was Saturday, and they closed the end of the day at 1:00 pm. A representative arrived at her home, and advised her the vehicle was ready to be released. At 4:30 pm, they opened up the business in order for her to retrieve her vehicle. She really appreciated their level of assistance and support.
Vehicle: Ford Focus
Category: Service
Service Date: 02/18/2013
Review Created: 02/20/2013
This review was collected via phone interview by Customer Research Inc.
Rating
rating 4rating 4rating 4rating 4rating 4
Would
Recommend?
Yes
Verified by SureCritic
SHELDEN W. on 02/19/2013
Honest and reasonably priced
Reliable work at a fair price but impossible to get a return phone call.
Vehicle: Audi TT
Service Date: 01/30/2013
Review Created: 02/19/2013 06:00 AM
Tom R. from R & M Auto Services responded on 02/28/2013
Boy you know how to hurt a guy. I am working on that callback part of my job and now have Tina to help on the communication end of things. The less counter responsibilities I have the better. I did however feel the need to have direct contact with the repair of your Audi. Andy and I hope you are more than satisfied with the repairs. You know my number if you need me. Tom
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Service As Usual
Excellent experience as usual. Timely and Couteous!!
Vehicle: Jeep Grand Cherokee
Service Date: 02/15/2013
Review Created: 02/18/2013 05:48 AM
Displaying Review 31 - 40 of 208 in total
0 out of 5


Click a star to enter your rating. 5 stars is the highest.
What makes the place so great (or not) in just a few words.
format mm/dd/yyyy
About You
We only ever display the first letter of your last name.
Your email address is never published on our website. This is for verfication purposes.
By clicking on the button, you agree to the Terms of Service
Send a Message