ReScore Reviews™ (4)

ReScore
Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5rating 4.4999975
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
85% Would Recommend
100% Business Response
Latest Review 5 days ago
James B. on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Battery"
They provided prompt attention to my issue.
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 07:11 AM
Scott E. at Randall Noe Hyundai responded on 09/22/2017

Thank you for your business.

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
Verified Customer on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Accountant "
They completed the work in a timely matter.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/15/2017 07:39 AM
Scott E. at Randall Noe Hyundai responded on 09/18/2017

Thank you for your business.

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
Olivia B. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Service"
The representative told me the wait time and kept me updated on my car.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/13/2017 11:20 AM
Scott E. at Randall Noe Hyundai responded on 09/18/2017

Thank you for your business.

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
Janice K. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick"
Service was very quick and efficient!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/08/2017 05:32 PM
Dalin C. at Randall Noe Hyundai responded on 09/12/2017

Thank you for your business!

Dalin Crowsey
Service Drive Manager
Randall Noe Auto Group
214-869-5636
Kenneth H. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Experience!!"
Best car buying/servicing experience I have ever had!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/07/2017 12:00 PM
Dalin C. at Randall Noe Hyundai responded on 09/08/2017

We appreciate your busniess.

Dalin Crowsey
Service Drive Manager
Randall Noe Auto Group
214-869-5636
RENEE M. on 09/07/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Not Happy, grease left all over side of car."
There was 3 large grease globs left on the outside of the car and a very large spatter of something (?) all on the passengers side of the vehicle. Had to go wash my car before going home and I live 100 miles away. No loaner cars are provided and stuck in the waiting room for over 2 hours waiting on recall items to be fixed and oil change. This dealership has an used car lot within 20 miles of me and I will continue to take my car there for routine oil changes.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 09/07/2017 10:15 AM
Dalin C. at Randall Noe Hyundai responded on 09/08/2017

I'm so sorry for your recent experience. I will have someone from our team contact you inregaurds to your visit.

Dalin Crowsey
Service Drive Manager
Randall Noe Auto Group
214-869-5636
Penny F. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality customer service - ALWAYS!"
Everyone in the service department is always courteous and quick to assist. I'm grateful for the personal attention and care received each time I take my car in for service. Yes, I could go somewhere else, but I choose Randall Noe and will continue to do so as long as I have my Hyundai which I love!
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/05/2017 07:42 AM
Dalin C. at Randall Noe Hyundai responded on 09/06/2017

We appreciate your busniess.

Dalin Crowsey
Service Drive Manager
Randall Noe Auto Group
214-869-5636
Anselmo G. on 09/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Enough service people"
No verbal explanation of what was done an/or what to expect if something goes wrong.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/30/2017
Service Type: Repair
Review Created: 09/04/2017 05:39 PM
Dalin C. at Randall Noe Hyundai responded on 09/05/2017

We appreciate your busniess.

Dalin Crowsey
Service Drive Manager
Randall Noe Auto Group
214-869-5636
Sharon F. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service manager."
fast and friendly service
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 09/04/2017 11:27 AM
Dalin C. at Randall Noe Hyundai responded on 09/05/2017

We appreciate your busniess.

Dalin Crowsey
Service Drive Manager
Randall Noe Auto Group
214-869-5636
Lynn C. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience"
Friendly and helpful staff.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 08/31/2017 06:20 PM
Scott E. at Randall Noe Hyundai responded on 09/01/2017

We appreciate your busniess.

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
Phillip S. on 08/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change"
Oil change should not take 3 hours very disappointing
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 08/27/2017 09:45 PM
Scott E. at Randall Noe Hyundai responded on 08/28/2017

I am sorry for this time it took to complete the service on your vehicle. We are currently adding additional staff to try and minimize wait times. I appreciate your business.

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
Verified Customer on 08/14/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"not so great"
Service consultants should know more than the customer about the warranties and such. They are clueless!!!!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/14/2017 07:29 AM
Dalin C. at Randall Noe Hyundai responded on 08/17/2017

I'm so sorry for your recent experience. I will have someone from our team contact you inregaurds to your visit.


DC
Service Drive Manager

Richard S. on 08/06/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"So many promises when you buying car"
To long service (26 days for little problem)
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/06/2017 02:40 PM
Dalin C. at Randall Noe Hyundai responded on 08/08/2017

I'm so sorry for your recent experience. I will have someone from our team contact you inregaurds to your visit.


DC
Service Drive Manager

Scherry H. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service."
Always kind and courteous techs.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 07/08/2017
Service Type: Maintenance
Review Created: 07/13/2017 06:19 AM
Scott E. at Randall Noe Hyundai responded on 07/13/2017

Thank you for your feedback and your business.

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
Constance K. ReScore Review on 07/14/2017
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Same as last time. No explanation, just thanks for your business???"
See above
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 07/02/2017 03:47 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Slow, unorganized"
see initial comment summary firat section.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 07/02/2017 03:47 PM
Scott E. at Randall Noe Hyundai responded on 07/13/2017

We appreciate your feedback and your business

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
Olivia B. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Customer Service"
N/A
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/24/2017
Service Type: Maintenance
Review Created: 06/30/2017 07:29 PM
Scott E. at Randall Noe Hyundai responded on 07/03/2017

Thank you for your busniess.

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
Verified Customer on 06/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenient to home and has a friendly informative staff."
Had to come in because my Check Engine light came on at 106,000 miles. Computer scan indicated it was a recirculating valve had gone bad. Part was replaced, but within a day, the Check Engine light came back on... Turned out the replaced part was defective. The defective part was replaced and so far, so good. Staff was sympathetic regarding the issue and the wait & number of times I had to return to the dealer to get the situation resolved.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/23/2017 09:45 AM
Scott E. at Randall Noe Hyundai responded on 06/29/2017

Thank you for your business.

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
Anne W. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and professional service."
We came in for a routine oil change. Employees were very nice and helpful and the maintenance was completed 20 minutes earlier that I expected it to be.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/22/2017 12:46 PM
Scott E. at Randall Noe Hyundai responded on 06/29/2017

Thank you for your business.

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
Jonathan L. on 06/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Pleased with customer care"
After a few attempts to locate a rattle noise, it was taken care of resulting with a satisfied customer.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 05/30/2017
Service Type: Repair
Review Created: 06/05/2017 05:56 AM
Scott E. at Randall Noe Hyundai responded on 06/06/2017

Thank you for your patience and your business.

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
Ladonna H. on 05/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Great Service!"
I receive great service every time I visit Randal Noe!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 05/22/2017
Service Type: Maintenance
Review Created: 05/24/2017 10:38 AM
Scott E. at Randall Noe Hyundai responded on 05/24/2017

Thank you very much.

Scott Etheridge
Service Mananger
Randall Noe Hyundai
972-524-3775
randallnoeservice@yahoo.com
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