91% Would Recommend
Latest Review about 1 month ago
Chris G. on 08/22/2017
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Chris said the service was good.
Vehicle: Ram 2500
Category: Service
Service Date: 08/17/2017
Review Created: 08/22/2017
This review was collected via phone interview by Customer Research Inc.
Keith S. on 08/20/2017
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Keith said he was disappointed with the business because he had a diagnostic done before he had the business do the repair work and they still charged him the diagnostic fee.
Vehicle: GMC Sierra 3500
Category: Service
Service Date: 08/10/2017
Review Created: 08/20/2017
This review was collected via phone interview by Customer Research Inc.
Cody B. on 07/30/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Cody said he spoke with a guy at this business and asked them to do a diagnostic on his vehicle, which they did. They called and told him there was a problem that had something to do with the actual problem. They told him they were going to charge him $400 to take the parts off and once they found the problem, there was going to be additional charges. If he decided that he did not want them to work on his vehicle, it would cost him $400 to $500 for them to put the vehicle back together. All in all, he got charged close to a $1,000 just to have them take a look at his vehicle. His vehicle started to have a starting problem and they were able to get it up and running again. He told them since his vehicle is running, he is going to pick it up and pay for the diagnostic which was $100. He told them not to kill his vehicle, which they did right in their parking lot. It took them about 40 minutes to get his vehicle up and running again. While they were trying to get his vehicle up and running, they sprayed a lot of ether down his air filter. With them working with diesel, they should have known better not to spray so much ether down his air filter and since they did, they ended up blowing 2 of his glow plugs. He had to take his vehicle to a different mechanic who ended up fixing all the problems plus the mistakes they made for a total of $500. He could not win and it was more of them trapping him than providing service. It would of cost him $2,000 for them to fix the problem.
Vehicle: Ford F-150
Category: Service
Service Date: 07/05/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Andrew Hoffma & J. at Reckless Diesel responded on 08/03/2017

Mr. Braughton,
Our standard Diagnostic fee was 105 plus tax at the time, and that covers 1 hour of my technicians time to diagnose the vehicle and verify your concern. Now on occasion there are situations where the issue is not something that can be determined 'from the surface' or without partial disassembly. For example, a plumber cannot tell you how much it will be to fix a water leak without taking down part of your walls or taking up part of the floors, he cannot see the damage from the surface.

In this case you had a leak that we were trying to identify, and upon inspection we were able to determine that the leak was either coming from an injector or a dummy plug. Being that these parts are under the valve covers we would have to disassemble partially to do our needed testing. It is bad business practice to work for free, and it is an industry standard to approve time for teardown as we have to compensate our technicians for the jobs they do.

We let you know that we would need to tear down to verify the problem, and how much that would cost. Some customers just want to know what the problem is and are interested in fixing it themselves. That is why we quote teardown time. The repair needed will not include any additional labor in this case, just the cost of the parts. We made this clear during our communications. I apologize if you did not understand how this process works, but there it is.

Additionally, in regards to your glow plugs, I think you might be confused as far as the verbiage related to this situation, as it was your dummy plugs that were a potential suspect as to what was wrong with your truck.  

If you have any questions feel free to contact us directly with your concerns.

Edgar T. on 07/29/2017
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Edgar said this business provided good service.
Vehicle: Ford F-150
Category: Service
Service Date: 07/17/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
Rod L. on 06/14/2017
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Rod said the business was a little expensive for the service provided.
Vehicle: RAM Pickup
Category: Service
Service Date: 06/07/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Cody G. on 05/22/2017
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Cody said she was in and out. The service and tune were great. They did everything as promised.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/17/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Jake F. on 05/12/2017
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Jake said the service went well, but he would have liked if they had called him, regarding the progress.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/11/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
Oscar A. on 05/08/2017
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Oscar said the service from this business was great. Everyone was wonderful.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/05/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Greg A. on 03/31/2017
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Greg said this business had some issues with his vehicle that caused a delay. However, they took care of him at the end of the day. He was happy with them and he was very satisfied.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/23/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Adriana O. on 03/29/2017
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Adriana said the service provided by this business was good, but she is still waiting for the issue with her vehicle to be repaired.
Vehicle: Ford F450 Super Duty
Category: Service
Service Date: 02/14/2017
Review Created: 03/29/2017
This review was collected via phone interview by Customer Research Inc.
Darious J. on 03/28/2017
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Darious said the business told him exactly what was wrong with his vehicle and they had his vehicle ready the next day.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/22/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
Misael L. on 03/28/2017
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Misael said this business really helped him out and they explained everything to him.
Vehicle: Ford Pickup
Category: Service
Service Date: 03/07/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
Paul M. on 03/24/2017
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Paul said they were timely but he wishes the communication was better.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/03/2017
Review Created: 03/24/2017
This review was collected via phone interview by Customer Research Inc.
Ron S. on 03/24/2017
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Ron said he had to take his vehicle back to this business for issues that were unresolved.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/22/2017
Review Created: 03/24/2017
This review was collected via phone interview by Customer Research Inc.
Jonathon S. on 03/22/2017
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Jonathon said this business provided awesome service. The staff was friendly.
Vehicle: Ford Pickup
Category: Service
Service Date: 03/20/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Eric R. on 03/07/2017
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Eric said this business provided good service.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/10/2017
Review Created: 03/07/2017
This review was collected via phone interview by Customer Research Inc.
TIM M. on 03/01/2017
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"Prompt response and knowledgeable staff in repairing truck"
ALL ABOUT JASON CANT WAIT TILL YOU MOVE TO GARLAND!!
Vehicle: Ford Pickup
Service Date: 02/28/2017
Review Created: 03/01/2017 04:02 AM
Harrison J. on 02/17/2017
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Harrison said this business had good service, they answered his questions, they were timely, and he is happy.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/16/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Rod L. on 02/17/2017
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Rod said they got his vehicle running.
Vehicle: RAM Pickup
Category: Service
Service Date: 02/15/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Bobby A. on 02/17/2017
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Bobby said Jason is fantastic. He is friendly, he knew what the problem was right away and he took care of it. He told him a price and he beat it. He will go back again.
Vehicle: RAM 3500 HD
Category: Service
Service Date: 02/15/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
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