If the wait time is an hour plus (or in this case closer to an hour and a half plus), don't tell a customer you can get to them in 15 minutes. Had the gentleman at the counter simply been realistic, I would have thanked him and went on my way at that point.
I am very surprised by this experience as I have done business with Reeves in the past. The atmosphere, customer service / acknowledgment, and sense of urgency is seemingly just not there today...at least not like it was a year ago.
I can't image going back.
We appreciate your time to give us feedback on your experience at our store. We use feedback to seek continuous improvement. I tried to reach you by phone to speak personally with you and left a message. Please contact me at the number left with the message as I'm very interested in discussing your concerns. Thank you!
Reeves Tire, Owner