Verified CustomerAs far as the work which was performed it must be noted that we were dealing with a very old power antenna assembly that had to be removed and disassembled in order to extract the broken pieces of antenna mast. It was then discovered that the original part was rusted. A new mast could not be installed. The actual time spent on this job start to finish was not charged in full to this customer.
The dealer no longer had the part available to order for this 1992 vehicle. It was suggested to the customer both as a means of completing this work and saving money to go out to local aftermarket store and bring the parts to us for replacement. It was never stated that we did not have time to look for the antenna .
In addition when the customer returned for the installation of the assembly that he obtained there was no charge. We apologize that expectations were not met for the customer on this particular visit but given what we had to work with we do believe the work performed was adequate.
