We contacted the customer and in reponse to the initial write up delay we went over the fact that time was spent (before the customer left) on his transmitter battery concern and reviewing the history of services. The write was thorough and therefore took the proper amount of time needed. There was no mention of any kind regarding the brakes so they were only measured on lining thickness left. We have spoken with Mr. Seybold at length regarding this visit and the initial score so that it can be modified.