Verified Customer
Hello Mr. Graff this is Rafael responding to your posting. First and foremost I must start by apologizing to you for not handling your repair visit in the manner in which we normally achieve and pride ourselves on. In my defense I must state that due to computer issues I was thrown off dramatically in my closing and detailing of the repair order. That repair order will have all full details transferred once I get it back from our accountant. I would ask that you please give us an opportunity to rectify the situation by having you call us to make an appointment so that the two things that were not resolved can be inspected to see what is needed to take care of them. I suggest that a morning drop off be done so that we can get you back home and after inspecting the vehicle we can get you picked up as early as possible. Thank you for your consideration.
