Rick Case Hyundai Fort Lauderdale


Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39

2775 Reviews

ReScore Reviews™ (89)

ReScore
Overall Rating 4.2134806/5Overall Rating 4.2134806/5Overall Rating 4.2134806/5Overall Rating 4.2134806/5rating 4.2134806
Original
Overall Rating 2.20225/5Overall Rating 2.20225/5rating 2.20225rating 2.20225rating 2.20225
88% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Andrew S. on 09/25/2017
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"Manny is the best!"
Manny was so great even though he had every customer telling him to hurry up.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 09/25/2017 05:50 PM
Verified Customer on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent professional service "
Highly recommended for the excellence in the perfect timely well done service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/25/2017 05:03 PM
Verified Customer on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It like family"
GREAT
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 01:50 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/25/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Laquana G. on 09/25/2017
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"Satisfied customer"
The service was great and the people was very friendly
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 11:32 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/25/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Verified Customer on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Yes
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/25/2017 11:28 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/25/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Corrine L. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Family atmosphere "
Customer service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 10:32 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/25/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Shamona H. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wait time too long"
The wait time for service is unacceptable! That needs to change!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 09:58 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/25/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. We are presently in the permit approval stages to increase the shop size which will greatly improve our present wait time. Thanks you for your patience.

Verified Customer on 09/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
They did a good job.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/25/2017 02:03 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/25/2017

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.

Elizabeth H. on 09/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Mechanics are excellent!"
It's really difficult to find good mechanics in this area but the mechanics at Rick Case Hyundai are the best.
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/24/2017 04:16 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/25/2017

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.

Yolanda H. on 09/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The service guys"
The service guys a truly the bes
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/24/2017 03:56 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/25/2017

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.

Alric M. on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was out in no time. "
Nice and clean.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/24/2017 03:53 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/25/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Silvia P. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees are very nice there"
Yes I recommend
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/22/2017 05:29 PM
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Millareth K. at Rick Case Hyundai Fort Lauderdale responded on 09/23/2017

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important to us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator
BARBARA B. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best service adviser"
Tom always has been the best, most cordial and informational re: my vehicle. He is the best service adviser in any dealership I have ever dealt with
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 06:50 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/22/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Highly recommended
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/21/2017 06:05 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/22/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Lewell P. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The tv area "
Good
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/21/2017 03:58 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/22/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service! Great Employees!"
Actually enjoyed the wait.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/21/2017 10:22 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/21/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

MERCEDES C. on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"5"
The place is ok, but the waiting time needs to improve.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 03:41 PM
56a9b3586483b125cf6000d7d4c5b199?s=28
Millareth K. at Rick Case Hyundai Fort Lauderdale responded on 09/21/2017

Thank you for taking the time to respond to the online survey. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. Please let us know in the future how we can earn a 5 star rating as it is very important to us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator
Nancye M. on 09/20/2017
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"Tom the service manager was awesome "
Excellent
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 10:15 AM
56a9b3586483b125cf6000d7d4c5b199?s=28
Millareth K. at Rick Case Hyundai Fort Lauderdale responded on 09/20/2017

Thank you for taking the time to respond to the online survey and for the five star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important to us to hear back from our best customers like yourself as we continue to make each visit a pleasant one. 

Thank You
Midgi Kasten
Customer Relations Coordinator
Carmen F. on 09/20/2017
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"Very Attentive Service Representative"
Very attentive but costly.
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/20/2017 07:48 AM
56a9b3586483b125cf6000d7d4c5b199?s=28
Millareth K. at Rick Case Hyundai Fort Lauderdale responded on 09/20/2017

Thank you for taking the time to respond to the online survey and for the five star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important to us to hear back from our best customers like yourself as we continue to make each visit a pleasant one. 

Thank You
Midgi Kasten
Customer Relations Coordinator
Joseph M. on 09/19/2017
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"Joem643"
Service has always been completed as promised and close to time promised.. Service Adviser continually updates the status. Waiting area comfortable.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 01:01 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 09/19/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

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